Business Support Manager

Description

The Business Support Manager is a critical leadership role responsible for directing iVenture's Business Support team which consists of a blended team of local and offshore talent delivering software development, BI/reporting, automation, and quality assurance. Reporting to the Director of Operations, this individual ensures that technology solutions are delivered on time, align with business goals, and reflect iVenture's core values. The idea.

candidate bridges the gap between technical execution and business strategy, with a proven experience managing distributed and offshore teams.

As iVenture accelerates toward a functional-leader-led development model where department heads and business managers contribute directly to app development, dashboards, and workflow automation using AI-assisted platforms such as Lovable, Claude Code, and similar tools - this role is pivotal in establishing the governance, security guardrails, and planning frameworks that make citizen development scalable and safe.

Department: Hercules

Location: Jacksonville, FL

Compensation: $95,000 - $130,000 / year

• Lead, mentor, and develop a blended team of local and offshore software developers, QA analysts, and automation engineers
• Establish clear performance expectations, conduct regular 1:1s, and facilitate career path discussions
• Manage workload distribution, sprint planning, and resource allocation across time zones
• Participate in hiring decisions, onboarding, and training for new team members
• Foster a high-accountability culture aligned with iVenture’s core values

• Own the day-to-day relationship and performance management of the outsourced development team
• Establish and maintain communication cadences, SLAs, and delivery standards with offshore partners
• Ensure offshore deliverables are integrated seamlessly into domestic workflows and meet quality standards
• Identify and mitigate risks related to offshore dependencies, time-zone coordination, and knowledge transfer

• Oversee the full project lifecycle for software development, automation, and BI/reporting initiatives
• Guide project teams through obstacle resolution and adjust delivery plans to maintain efficiency and business alignment
• Ensure milestone completion by agreed upon deadlines and communicate proactively when timelines are at risk
• Partner with stakeholders to gather requirements, define scope, and set measurable success criteria

• Continuously evaluate and enhance team processes to maximize efficiency and output quality
• Ensure software development, SQL/BI reporting, automation, and R&D processes comply with company standards
• Lead or support internal quality assessments and implement corrective actions as needed
• Stay current on compliance regulation changes that may affect processes or deliverables

• Design and own a governance framework for functional-leader-led development, enabling department heads and business managers to build apps, dashboards, and automations using AI-assisted platforms (e.g., Lovable, Claude Code) while enforcing security, data privacy, and compliance guardrails
• Establish intake, review, and deployment workflows for citizen-developed solutions, including code review checkpoints, environment promotion policies, and rollback procedures
• Partner with IT security to define role-based access controls, approved tooling lists, and data classification standards for user-generated solutions
• Build and deliver enablement programs that upskill functional leaders on AI development tools, prompt engineering basics, and responsible build practices
• Maintain a registry of citizen-built solutions, track their business impact and technical health, and coordinate ongoing support or migration to core systems when appropriate

• Deliver regular high-level updates to the Director of Operations covering team status, project deployments, process improvements, compliance changes, and quality assessments
• Translate complex…