Executive Director, Customer & Product Analytics
Listed on 2026-05-29
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IT/Tech
Data Analyst, Data Science Manager, Business Systems/ Tech Analyst
As a Data Scientist Director of the Customer & Product Data & Analytics Team, you’ll combine a heavy dose of consultation with leading the development and implementation of analytical and data strategies throughout our Private Client business. To achieve success, you’ll need to be analytically/technically strong, and will have deep customer, product, finance, and strategy analytics expertise at a leading financial services firm, preferably serving consumer, wealth and small business banking segments.
As someone with a passion for data and analytics, you’ll be presented with problems that don’t have a defined solution. Your team will be expected to assess and comprehend the situation, then develop analytical and data solutions to proactively address it. The type of analytical projects/questions posed to you and team can be of the highest level of difficulty, each with the chance of having significant impact to the business.
Job Responsibilities
- Develop and support innovative analytics and data strategies for the Private Client business that will leverage new and existing data sources related to customers, products, accounts, transactions, channels.
- Interface directly with senior executives in Finance, Strategy, Product and Data & Analytics teams across the organization
- Solve key business problems by leading the practical application of data sciences/analytics, analytic data design, modeling/machine learning, and data visualization efforts
- Mentor, develop, and lead a team of talented advanced analytics professionals
- Understand client’s business challenges to efficiently structure practical solutions that create favorable business impact
- Innovate with the customer and business impact in mind
- Skillfully work with multiple business partners, clients, and senior executives and communicate with them at their level of analytical/technical understanding
Required qualifications, capabilities, and skills
- BS Degree in a quantitative field and 10+ years of producing and overseeing advanced analytics work to include people management and development
- Experienced in the practical use of customer/account data, channel usage, and client profitability for analytics, segmentation, management insights, loan and product pricing, and sales management to drive market share growth and profitability improvements
- Seasoned Analytics professional with broad knowledge of quantitative and analytical concepts, methods, tools, and technologies
- Proficiency in data analysis languages such as Python, SAS, Java, R, JavaScript, C++, Scala and relational databases/tools like SQL, Teradata, Snowflake, etc.
- Adept at identifying, buying, testing and deploying new data types that can drive insights from varied sources
- Demonstrates well-rounded skills in a variety of areas including: time series analysis, learning algorithms, dimensionality reduction, experimental design, A/B and multivariate testing, and matched pairs analytics
- Robust technical experience in data extraction, transformation, and load (ETL) processing
- Experience with Public and Private Cloud platforms such as AWS, Azure, etc.
- Hands-on experience in delivering analytics and insights to multiple levels of management supporting Strategy, Finance, Product, and Sales.
- Skilled at creating impactful presentations using Tableau and presenting recommendations in a consultative and influential manner at the executive level
Preferred qualifications, capabilities, and skills
- MBA, Master's, or PhD in a quantitative field preferred:
Statistics, Applied Mathematics, Computing and Information Theory, Econometrics, Biostatistics, Operations Research, or Industrial / Electrical Engineering - Financial Service industry experience desired, but we are open to evaluating candidates with strong analytics backgrounds from other industries
- Strong knowledge of Consumer/Wealth/Investment/Small Business products and services, including deposits, lending, cash management, investments, credit cards and merchant services
- Management of teams that are located offshore
Hybrid-60% in-office
Please note:
Relocation assistance is not offered/supported for this role.
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