Systems Solutions & Adoption Lead

Moffatt & Nichol specializes in large complex waterfront infrastructure projects and is recognized as one of the worldwide leaders in this field. We are actively looking for a Systems Solutions & Adoption Lead to join our IT team. As part of the IT Group, the Systems Solutions & Adoption Lead is a technical business enablement role responsible for expanding effective use of various IT Systems through training, adoption, solution design, and practical AI enablement.

This role works closely with business users, leaders, and technical partners to identify high-value use cases, develop and refine prompts and agents, support integration opportunities, and help teams apply and adopt system capabilities in ways that improve how work is performed and information is used. The role leverages AI tools to improve and optimize workflows and supports the broader adoption of AI tools within the organization.

It requires in-depth working knowledge of enterprise technology ecosystems and complementary tools so that solutions are designed thoughtfully, connected appropriately, and aligned to business outcomes. The role guides others on sound solution design practices and ensures that adopted solutions follow established governance and quality standards.

Moffatt & Nichol is a leading U.S.

-based global infrastructure advisor specializing in the planning and design of facilities that shape and serve our coastlines, harbors and rivers, as well as an innovator in transportation. For the 4th year in a row, Moffatt & Nichol is Ranked #1 in Engineering News-Record for Marine & Port Facilities in the U.S. Additionally, our firm consistently ranks in the Top 100 Pure Designers in the US and the Top 50 Designers in International Markets.

Moffatt & Nichol's professional staff includes engineers, planners, scientists and architects who serve our global client base from offices in Europe, North America, Latin America, and the Pacific Rim. The firm provides clients worldwide with customized service and a level of excellence that have become the firm's hallmark in several primary practice areas - ports and harbors; coastal, environmental and water resources;

urban waterfronts and marinas; transportation, bridges and rail; inspection and rehabilitation; and energy.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Develop and execute adoption strategies that increase awareness, confidence, and repeat use of Systems and AI tools across teams and business functions
• Design and deliver role-based training, workshops, office hours, and enablement content focused on practical business use
• Create user guidance, playbooks, quick reference materials, and reusable examples that help employees use systems effectively
• Coordinate the communication of use cases, success stories, lessons learned, and practical examples to drive broader adoption
• Partner with business users and leaders to identify pain points, document heavy workflows, and opportunities to improve how information is stored, found, analyzed, and reused
• Translate business needs into scoped use cases, pilots, workflows, and repeatable solutions
• Coordinate the lifecycle of use cases from intake through pilot, feedback, refinement, rollout, and adoption
• Provide best practice guidance to help teams use systems more effectively and consistently, and ensure solutions adhere to established design and governance standards
• Guide and support power users and citizen developers in applying sound solution design practices, serving as a go-to resource for questions on tool usage, solution quality, and responsible AI use
• Apply hands‑on AI skills to write, refine, test, and support prompts, agents, and other AI‑enabled workflows that solve practical business needs
• Train users and power users on effective prompt design, prompt refinement, agent usage, and responsible review of AI‑generated outputs
• Identify where AI capabilities can improve efficiency, consistency, knowledge access, decision support, and content reuse
• Monitor emerging AI capabilities and translate relevant developments into…