IT Customer Support Technician
Job in
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-05-29
Listing for:
Business Intelligence & Informatics Consultant Services, Inc. (BIICS, Inc)
Full Time
position Listed on 2026-05-29
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Desktop Support
Job Description & How to Apply Below
Business Intelligence & Informatics Consultant Services, Inc. (BIICS, Inc) | Contract - Jacksonville, USA
Job Description- Provide computer and user support including installation and configuration of hardware and software, upgrades, patches, and advanced technical support.
- Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.
- Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.
- Perform basic network and telephony support.
- Provide on-site support for remote troubleshooting by other OIT technical staff.
- Travel between client locations required 25–40%.
- High School diploma or equivalent and 1 year of work experience in the installation, maintenance, and technical support of workstation hardware.
- 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems.
- Technical certifications from workstation training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience.
- Associate degree from an accredited college or university with at least 25% of the completed coursework in Information Technology related courses.
- Concentration and desire to work in desktop support.
- Configure and deploy Information Technology resources, including desktop, laptops, printers, and mobile devices.
- Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment using proven troubleshooting procedures.
- Assist in coordinating audio‑visual setup and video conference support.
- Assist with annual inventory scanning and equipment surplus.
- Install, configure, and update software.
- Participate in team projects, meetings, and assignments.
- Responsible for documenting solutions to technology issues.
- Responsible for traveling to remote sites to resolve IT-related issues and/or deploy resources.
- Perform other related duties as assigned.
- Ability to lift up to 50 lbs.
- Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.
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