Business Systems Analyst

Location(s): Birmingham, Alabama;
Jacksonville, Florida

Kemper is seeking an experienced Technical Business Systems Analyst to support the Kemper Auto Run/Grow portfolio.

• Perform systems analysis and development of business requirements for problems, projects, and enhancements
• Conduct release management activities for Kemper Auto portfolio
• Lead complex change management activities, including training planning and materials, training sessions, process improvements and efficiencies, documentation support (operational procedures, troubleshooting guides), production readiness activities (war room, deployment support and checkout, user support)
• Research and develop functional design documents
• Manage requirements with Kemper’s AMS partners
• Liaise with business for IT Run/Grow portfolio coordination
• Provide input for application testing and user acceptance testing
• Provide analysis for production recovery efforts
• Achieve and maintain subject matter expertise across Kemper Auto’s strategic applications and services
• Maintain knowledge of business functionality and technical platforms as business climate and technology platforms evolve
• Comply with and support all corporate, department and security policies and procedures
• Support high level estimation and design during ideation
• Coordinate production activities such as triage and troubleshooting, data analysis, product and compliance requests

• Minimum of 5 years of technical business systems analyst experience
• Release and change management experience
• Expert knowledge of Property & Casualty Insurance (a plus)
• Non-standard Auto Insurance experience preferred
• Current expertise using JIRA/Confluence
• Well organized, detail oriented, able to multi-task, and reliable
• Proficient with business analysis tasks including documentation of workflows, use cases, business rules, user stories, acceptance criteria and associated data analysis
• Strong testing and production support background
• Advanced knowledge of system development lifecycle activities
• Expertise in requirements management and modeling tools (JIRA, Confluence, Visio, XMLSpy, Adobe XD, Service Now)
• Strong understanding of SDLC, Agile, and Waterfall methodologies
• Capable of using SQL and interpreting data for business validation
• Expertise in post-production monitoring and support (troubleshooting, data analysis, defect triage)
• Education equivalent to a college degree in an information technology related or business administration related discipline, supplemented by insurance or computer-related courses/knowledge, or the equivalent in related work experience
• Service Now and AWS knowledge is a plus
• Experience with Guidewire Billing Center or Policy Center preferred

• Qualify for your choice of health and dental plans within your first month
• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans
• Learn and Grow with tuition assistance program, paid certifications, and continuing education programs
• Contribute to your community through United Way and volunteer programs
• Balance your life with generous paid time off and business casual dress
• Get employee discounts for shopping, dining and travel through Kemper Perks

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.