Software Engineer Specialists – Analytics​/BI Platforms

Job Overview

FIS Management Services, LLC seeks Software Engineer Specialists – Analytics/BI Platforms in Jacksonville, FL to develop and support scalable BI platform infrastructure across cloud and on-premises environments, with a focus on Tableau and Thought Spot. The role involves collaborating with engineering and business teams to design and implement enhancements to data visualization platforms, ensuring performance, governance, and scalability.

• Automate deployment, monitoring, and maintenance of BI platform components using AWS, Azure, and on-premises resources.
• Provide technical training and mentorship to internal teams and clients on analytics platforms and infrastructure best practices.
• Monitor platform health and performance, manage SLAs and KPIs, and resolve complex support issues.
• Contribute to governance and security practices, including user access management, audit logging, and compliance with enterprise and financial industry standards.
• Participate in release planning and platform upgrades, ensuring minimal disruption and optimal performance.
• Document operational procedures and training materials for support teams and end users.
• Drive continuous improvement of the analytics ecosystem by applying emerging technologies and aligning with enterprise data strategy.

• Bachelor’s degree in Computer Science, Computer Engineering, Telecommunication Engineering/Management, or related field.
• Eight (8) years of progressively responsible experience with enterprise analytics infrastructure, cloud platforms, and BI systems; managing Tableau Server or Tableau Public; managing Thought Spot Embrace deployments; designing, deploying, and administering highly available business intelligence platforms in both cloud (AWS, Azure) and on-premises environments.
• Experience architecting and managing secure, multi‑tenant externally facing product solutions, including authentication/authorization strategies, capacity planning, performance optimization, disaster recovery, and upgrade strategies.
• Experience in financial or regulated industries, data governance, PCI, SOX compliance standards, and security best practices.
• Proven technical mentorship, collaboration, and operational support to external clients and cross‑functional teams.
• Experience with Snowflake cloud‑based data warehousing platform for externally facing product solutions.
• Proficiency in SQL and data visualization to derive actionable business insights.
• Alternative:
  Master’s degree and six (6) years of experience in the above skills.

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here; supplementary documents are available here.