Client Support Specialist - Fixed Income

Overview

Job Purpose

ICE Data Analytics has a unique opportunity for a full-time Client Support Specialist to join a team responsible for providing high quality, professional services in support of various Fixed Income Analytics platforms.

Responsibilities

* Customer specific processing and support for ICE Data Services clients with accuracy and diligence to ensure users are able to maximize use of the various fixed income desktop products

* Provide excellent customer care with deep knowledge of system workflow processes, including moderate understanding of key product features

* Assist in implementation and set up of new accounts and projects

* Provide expert security modeling, training and support as needed

* Performs other duties as assigned such as coverage analysis for prospective clients, process sample/demo portfolios and generate reports as requested by the sales and account management staff

* Analyze, research, and respond to client queries in fast paced environment via phone, email and chat in a professional manner

* Work closely with various team such as Product, Quality Assurance, Data and Development to resolve client concerns

Knowledge and Experience

* Bachelor's Degree, preferably in Mathematics, Finance, Business, Economics or Computer Science

* Excellent written and verbal communication skills

* Sufficient analytical skills to understand and interpret theoretical/mathematical calculations

* Sufficient technical skills to troubleshoot the various products and platforms

* PC skills needed for basic experience in software navigation, especially when assisting clients as well as for efficient spreadsheet data manipulation

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.