ServiceNow Engineer

We are seeking a Service Now Engineering Leader to own and evolve our enterprise Service Now platforms spanning IT Service Management (ITSM), Business Continuity Management (BCM), Security Operations, CMDB, and CSDM. This role is designed for an engineering leader with deep platform, integration, and administration experience across the Service Now ecosystem. The environment is complex and operates at enterprise scale across multiple locations, with significant workflow customization and enterprise integrations that require strong engineering judgment alongside hands‑on administration capability.

• Own the end‑to‑end architecture of the enterprise Service Now platform spanning ITSM, BCM, Security Operations, CMDB, and CSDM across multiple locations.
• Lead the design and evolution of workflows, data models, and automation across all modules, ensuring scalability, maintainability, and long‑term platform health.
• Establish and enforce engineering standards and architectural patterns across the platform, prioritizing out‑of‑the‑box Service Now functionality, ITIL best practices, and platform standards while governing customization decisions to protect upgrade compatibility and maintain long‑term platform health.
• Perform and oversee day‑to‑day administration across all supported modules including ITSM, BCM, Security Operations, CMDB, and CSDM.
• Govern user access, roles, and entitlements across all locations in alignment with security and compliance requirements.
• Own ITSM as the enterprise standard for Incident, Problem, Change, Request, and Asset Management, driving ITIL‑aligned workflows and service catalog adoption across all locations.
• Own Security Operations including Security Incident Response, Vulnerability Response, and Threat Intelligence, ensuring consistent workflows and integration with enterprise security tooling across all locations.
• Own the BCM platform including Business Impact Analysis and Business Continuity Planning, supporting enterprise resilience and disaster recovery across all locations while leveraging CMDB integration for real‑time asset and dependency visibility.
• Own the CMDB as the enterprise source of truth for configuration items, assets, and service dependencies across all locations.
• Own the implementation and adoption of CSDM as the enterprise framework for organizing services, applications, and infrastructure, ensuring data quality supports ITSM, BCM, and Security Operations workflows.
• Architect and own enterprise integrations connecting the Service Now platform to upstream and downstream enterprise systems.
• Own the platform delivery lifecycle including environment strategy, release management, and deployment practices across a multi‑location enterprise.
• Ensure platform reliability, availability, and operational readiness at scale across all locations.

• 10+ years of platform or enterprise systems engineering experience with hands‑on Service Now development and administration.
• Proven experience across Service Now ITSM, BCM, and Security Operations including Security Incident Response, Vulnerability Response, and Threat Intelligence.
• Demonstrated experience owning CMDB governance and CSDM implementation at enterprise scale.
• Experience deploying and managing Service Now across multiple locations or business units.

Full benefit package including medical, dental, life, vision, company‑paid short/long term disability, 401(k), tuition assistance and more.

Equal Opportunity Employer
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