Senior Site Reliability Engineer

Overview

Job Purpose

SRE new headcount to assist with day-to-day activities supporting ST Application services related to deployment and incident management. Build actionable alerts/automation for preventing incidents, detecting performance bottlenecks, and identifying maintenance activities.

Responsibilities

* Employ deep troubleshooting skills to improve the availability, performance, and security of IMT Services.

* Coding and Automation of Applications on Linux, Windows, Cloud Platforms

* Implement automated tests, automated deployments, and operational tools

* Collaborate with Product and Support teams to plan and deploy product releases

* Work with Linux, Windows, Cloud Platforms and Operations leaders to develop narratives, backlog grooming, epic planning, and overall sprint planning processes

* Work with Engineering leadership to build shared services that meet the requirements and need of the platform and application teams

* Ensure services are designed with 24/7 availability and operational readiness and rigor

* Implementation of proactive monitoring, alerting, trend analysis and self-healing systems

* Define non-functional requirements as part of the product lifecycle to influence the new designs, standards, and methods for scalable, highly available distributed systems

* Contribute to product development / engineering as needed to ensure Quality of Service of Highly Available services

* Identify, evaluate, and execute preventive measures to minimize/avoid impact to the customers experience. Proactive v/s Customer escalated

* Resolution of product/service defects or design changes, infrastructure changes, or operational changes

* Partner with other SREs and lead by example - contributor more than a delegator

* Develop partnership-oriented relationships with business executives and functional leaders, especially as it relates to operations and technology

Knowledge and Experience

* 7+ years of Systems/Applications automation in 24x7 Production support services environments

* BS in Computer Science, Computer Engineering, Math, or equivalent professional experience

* Fluency with one or more current generation scripting language (Python/Shell/Perl/ PHP/Ruby) AND/OR Java Development and/or .NET

* 7+ years managing Enterprise Red Hat Linux experience required

* Excellent troubleshooting skills, utilizing a systematic problem-solving approach

* Demonstrated experience in designing, analysing, and diagnosing large-scale distributed systems + Windows Server and/or Linux systems internals (system libraries, file systems, client-server protocols)

* Experience with elastically scalable, fault tolerance and other cloud architecture patterns

* Experience with Continuous Integration and Continuous Delivery concepts

* Good to have experience in Containerization concepts like Kubernetes

* Proven strength in SaaS services, experience in massive scale web operations

* Must be able to multitask in a fast-paced environment with focus on timeliness, documentation, and communications with peers and business users alike

* Expertise with monitoring, alerting and incident response tools and performing root cause analysis

* Experience with deployment automation tools like UCD

* Experience with Azure Dev Ops (ADO)

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.