MLL Service Delivery Lead - RD Labs

Role description

Title : MLL Service Delivery Lead RD Labs IT
Location :
Jacksonville, FL
Hiring Mode :
Full Time
Work Mode : 5 days work from the site.

Role Purpose

Own endtoend delivery reliability and continuous improvement of IT services that enable RD innovation across multiple Med Tech business units Ensure secure compliant and resilient operations across lab computing instrument workstations segmented

ICE networks and integrated ITOT capabilities

Key Responsibilities

Lead daytoday IT service delivery for RD labs working in collaboration with the site based BT and RD leaders incident request problem and change management via ITILService

Now with clear SLAsOLAs and rootcause eradication and transparent communications to site leadership

Act as the site technologist Translate RD site strategies into practical secure solutions on the shop floor and in labs advise on architectures platforms and patterns that accelerate throughput and quality Understand and document the business goalss and how our technology can enable those outcomes

Serve as domain expert for deployments involving firewalls ICEsegmented networks ITOT integrations IoT enablement and equipment connectivity instrument PCs controllers gateways Document local site capabilities such as asset lists and locally managed applications working with the BT site leader

Oversee core lab infrastructure servers networks software baselines backups

DR and coordinate patching hardening and vulnerability remediation for instrument workstations within regulated constraints Support audits CAPAs deviations and change control

Partner with Lab Operations Quality Engineering Cybersecurity and vendors to translate lab needs into scalable secure solutions manage vendor performance and onsite activities

Drive continuous improvement and cost optimization process simplification automation standardization maintaining transparency through KPI dashboards and service reviews

Ensure compliance with GxPdataintegrity expectations eg GAMP 5 ALCOA and support audits CAPAs deviations and change control for computerized systems

Coordinate site readiness for projects lab moves new instruments integrations including network segmentation ISA
95 NIST connectivity and qualificationvalidation impact

Maintain cybersecurity and data integrity expectations support regulated operations eg GxP as applicable

Maintain robust knowledge articles and runbooks for repeatable high quality operations in MLL contexts

Champion reliability and value Ensure each initiative ties to business outcomessafety quality service costworking closely with Operations Quality Engineering and Cybersecurity

Minimum Qualifications

Bachelors in information technology Computer Science Engineering or related field or equivalent experience

6 years in IT service deliveryoperations with handson supporting scientific

RDoperational technology environment instrument PCs controllers data systems and ITILaligned ITSM Service Now Jira

Strong understanding of segmented

ICE networks firewalls and secure equipment connectivity in regulated settings

Proven leadership of multivendor onsiteremote teams with measurable SLA attainment and continual improvement

Clear concise communicator across operations quality and technical stakeholders strong stakeholder management in fastpaced settings

Preferred Qualifications

Cloudvirtualization exposure knowledge of cybersecurity best practices familiarity with RD OT integrations ITIL v3v4 certification ISA
95 NIST

Experience with GxPCSV or CSA frameworks eg GAMP 5 audit support and data integrity practices

Familiarity with lab data systems eg ELNLIMS CDS IoT integrations and monitoring in segmented networks