ServiceNow Developer

Service Now Developer
Jacksonville, FL

Job Summary

We are seeking a skilled Service Now Developer to design, develop, and maintain Service Now applications and integrations. The ideal candidate will have strong technical expertise in Service Now scripting, workflows, and modules, along with experience in implementing ITSM processes and integrations with external systems.

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Key Responsibilities

Develop and customize Service Now applications using JavaScript, Glide Script, HTML, CSS, and XML.

Configure and maintain Service Now modules: ITSM, CMDB, Service Catalog, Knowledge Management, Incident, Problem, Change.

Create and manage business rules, client scripts, UI policies, script includes, Flow Designer flows, and Service Portal components.

Integrate Service Now with external systems using REST/SOAP APIs, Integration Hub, and manage LDAP/AD syncs.

Perform platform upgrades, patching, Instance Cloning and regression testing

Collaborate with stakeholders to gather requirements, design solutions, and deliver enhancements in Agile/SCRUM environments.

Ensure compliance with ITIL best practices, conduct code reviews, and maintain documentation.

Troubleshoot issues, optimize performance, and provide technical support.

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Required Skills & Experience

5+ years of hands-on Service Now development experience.

Proficiency in JavaScript, Glide API, HTML, CSS, XML, and Service Now scripting.

Strong knowledge of Service Now modules (ITSM, CMDB, Service Catalog, Knowledge Management).

Experience with Service Portal development, dashboards, and reporting.

Integration experience using REST/SOAP APIs and third-party tools.

Familiarity with ITIL processes and Agile methodologies.

Excellent problem-solving and communication skills.

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Preferred Qualifications

Bachelor s degree in Computer Science, Information Systems, or related field.

Service Now certifications:
Certified System Administrator (CSA), Certified Application Developer (CAD), and CIS in relevant modules.

ITIL Foundation certification is a plus.

Role Description s:
Develop and customize Service Now applications using JavaScript| Glide Script| HTML| CSS| and XML.Configure and maintain Service Now modules ITSM| CMDB| Service Catalog| Knowledge Management| Incident| Problem| Change.

Create and manage business rules| client scripts| UI policies| script includes| Flow Designer flows| and Service Portal components.

Integrate Service Now with external systems using RESTSOAP APIs| Integration Hub| and manage LDAPAD syncs.

Perform platform upgrades| patching| Instance Cloning and regression testing

Collaborate with stakeholders to gather requirements| design solutions| and deliver enhancements in Agile

SCRUM environments.

Ensure compliance with ITIL best practices| conduct code reviews| and maintain documentation.

Troubleshoot issues| optimize performance| and provide technical support.
Essential

Skills:

5 years of hands-on Service Now development experience.

Proficiency in JavaScript| Glide API| HTML| CSS| XML| and Service Now scripting.

Strong knowledge of Service Now modules (ITSM| CMDB| Service Catalog| Knowledge Management).

Experience with Service Portal development| dashboards| and reporting.

Integration experience using RESTSOAP APIs and third-party tools.

Familiarity with ITIL processes and Agile methodologies.

Excellent problem-solving and communication skills.
Desirable

Skills:

Keyword:

Skills:

Digital :  Resource Service Delivery~Digital :  Service Management~Digital :  Service Management~Service Now GRC :
Integrated Risk Management~Service Now
Experience

Required:

8-10

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.