Customer Support Technician; onsite

14627 – Customer Support Technician (onsite) – Jacksonville, FL Required

• Availability to work 100% of the time at the Client’s site in Jacksonville, FL (required);
• Experience with Installation, maintenance, and technical support of workstation hardware (1+ year).
• Experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems.
• Experience with Configuration and deployment of desktops, laptops, printers, and mobile devices.
• Experience with Troubleshooting and performing minor repairs to hardware, software, and peripheral equipment.
• Experience with Audio-visual and video conference equipment installation, configuration, and troubleshooting.

• Associate degree from an accredited college or university with at least 25% of the completed coursework in Information Technology related courses.
• Certifications such as CompTIA A+ and Net+.

• Provide computer and user support including installation and configuration of hardware and software, upgrades, patches, and advanced technical support.
• Monitor service ticket queue and resolve tickets as assigned.
• Document work performed and resolutions.
• Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.
• Perform basic network and telephony support.
• Provide on-site support for remote troubleshooting by other technical staff.
• Configure and deploy Information Technology resources including desktops, laptops, printers, and mobile devices.