Customer Support Technician

Overview:

Job Details:

Job Title: Customer Support Technician

Duration: 24+ Months (With possible extension)

Location: Jacksonville, FL 32216

Job Role s & Responsibilities:

1. Concentration and desire to work in desktop support.

2. Configure and deploy Information Technology resources. Includes, but is not limited to, desktops, laptops, printers, and mobile devices.

3. Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.

4. Assist in coordinating audio-visual setup and video conference support.

5. Assist with annual inventory scanning and equipment surplus.

6. Install, configure, and update software.

7. Participate in team projects, meetings and assignments.

8. Responsible for reading and following the Department's Procedures and Policies.

9. Responsible for understanding and enforcing the Department's Policies and Procedures.

10. Responsible for documenting solutions to Technology issues.

11. Responsible for travelling to remote sites to resolve IT-related issues and/or to deploy resources.

12. Perform other related duties as assigned.

13. Ability to lift up to 50 lbs.

14. Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.

Required Experience:

*) Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware.

*) Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.

*) Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.

Skills:

Installation Design,Maintenance,Workstation,Audio Visual Support,Video Conferencing