ServiceNow Technical Architect
Job in
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-06-03
Listing for:
Tephra
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, Systems Analyst, IT Business Analyst
Job Description & How to Apply Below
Responsibilities:
- Lead the design and architecture of Service Now solutions, including custom applications and integrations, that meet client needs and industry best practices.
- Provide technical leadership and mentorship to development teams to ensure the successful execution of Service Now projects.
- Perform assessments and evaluations of existing Service Now implementations, offering recommendations for improvements.
- Responsible for developing/administering technical solutions on the Service Now platform to satisfy the business needs of the IT department and beyond.
- Apply Good practice web programming techniques to configure robust solutions utilizing the Service Now platform while making informed recommendations to process users.
- Apply innovative technology to business processes to develop new solutions and troubleshoot issues
- Consult with business analyst/Process Leaders to develop appropriate technical solutions in Service Now
- Follow up on outstanding development needs and provides timely status reports to the project manager
- Advise on options, risk and impacts on business/ITIL processes
- 10 to 15 years experienced in administration/implementation/configuration of an ITSM solution in medium to large organization
- 5 to 8 years' experience in administration/implementation/configuration of Service Now in the areas of ITSM, ITBM, ITOM, ITAM (not limited to) and Scoped Application solution
- Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical Solutions
- Lead at least a couple of Implementation projects in different Service Now modules including Scoped applications and 1 complete Implementation lifecycle for Service Now
- Service Now custom application design and development experience
- Past work experience with industry leading providers of ITSM tools
#LI-AK1
Position Requirements
5+ Years
work experience
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