Miser Systems Analyst

Description

Job Description
Core Systems Analyst will provide technical and project leadership with a team of core system analysts in configuring and developing solutions within the core financial system to help business lines. The incumbent will work with key business areas through an understanding of system application knowledge and business operational workflows, to maximize the core financial system's potential and use; all while supporting the Information Technology operations.
The incumbent will provide input in the evaluation of new products and services and recommends action in pursuit of improved performance or changes to existing products and/or services to better aid operations, end-users and/or members, as it relates to the core financial application.
Under limited supervision, the incumbent will design complex multi-system capabilities to meet the needs of the business, and makes recommendations in areas that require a high level of technical competency. The incumbent must possess excellent diplomacy and communication skills as well as a strong desire to provide excellent customer service.
MUST HAVE EXPERIENCE WITH MISER

Job Description
ESSENTIAL JOB DUTIES
Analyzes, develops, and writes functional specifications for complex application systems supporting Credit Union business processes. Researches and analyzes application systems to develop an understanding of internal and/or external customer business requirements related to the core financial system.
Assists other Core System Analyst team members in the research and development of tactical and strategic system solutions for existing system performance issues as well as applications for new systems.
Performs as a subject matter expert and develops an understanding of internal and/or external customer business requirements as it relates to the core financial system and core ancillary applications.
Collects and/or reviews requirements from business owners and/or Information Technology persons to develop and deliver solutions using core financial applications' functionality.
Performs maintenance support and report writing to support end-user requests. Develops testing requirements for applications programs and assists in change management controls of the production environment. Investigates, implements, and maintains correction and lead recovery processes and activities for the application or data.
Assists in training, leading, and providing technical guidance to professional and technical staff assigned to core system operations analysts; acts as a lead when assigned by management for peers and/or subordinate core system analyst team members on assigned projects.
Assist in leading the development of procedure and training documentation to support the Core System Operations team to better assist them in executing their day to day operations. Including, working with team members individually and collectively to help obtain any certifications or education requirements.
The incumbent encounters other team members on all levels of the organization during the system requirement, evaluation, and maintenance of software applications and system. The incumbent is a resource to the organization in software problem resolution and must be an effective listener and communicator. The incumbent must set the example for team members in attitude, behavior, and work ethic.
There are periods when extended hours are required to meet deadlines, and when incumbent will be "on call" for system problems encountered at any time; 24 hour per day, 7 day per week.
Performs other duties as assigned.
Incumbent is expected to demonstrate each of the following Excellence behaviors in performing the duties and responsibilities of their job.
Focus:
Focus your full attention by carefully listening to and observing your member.
Connect:
Consistently be friendly and approachable. Demonstrate you care.
Understand:
Listen empathetically and ask questions. (70%/30%)
Counsel:
Recommend solutions based on your member's needs and objectives.
Advance:
Ensure that member's expectations were exceeded.
KNOWLEDGE & SKILLS

Required:

In-Depth knowledge of the Miser core banking system
Advanced principles and practices of project management and work flow analysis.
In-depth working knowledge of system development life cycle.
A broad range of operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information systems program.
In-depth working knowledge or principles, methods and techniques used in designing, developing, testing and implementing
In-depth working knowledge of software applications development principles, Microsoft operating systems, and Office applications are required.
High level of analytic ability and ability to use independent judgement.
Ability to read, analyze, interpret and apply common software and system development requirements into functional design documents.
Capable of performing application administration to system files, parameter settings, software…