Security Lead, Cloud Security Operations

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

As the Security Lead, Cloud Security Operations for the Swiss Cloud Security team, you will manage a new, high-impact regional unit. You will oversee the full spectrum of security operations for the region, ensuring our infrastructure mirrors the technical excellence of our global commercial divisions while meeting stringent local regulatory requirements (FINMA). We are looking for a hands-on manager who can build a high-performing team from the ground up and possesses extensive experience in leading technical engineering solutions.

What you will do:

* Team Management:
Manage a multi-functional team responsible for the four core pillars of our operations:
General Security Operations & Admin, Vulnerability Management, Threat Hunting & Detection Engineering, and Incident Response.

* Operational Excellence:
Ensure the Swiss environment mirrors global security standards and automations, adapting them to meet local regulatory and data residency requirements.

* Technical Leadership:
Serve as a key technical resource for the region, guiding the team through complex security reviews and serving as an escalation point for high-stakes incidents.

* Collaborative Bridge:
Partner with global Security Development, Pentesting, and Compliance teams to implement long-term security solutions across the Genesys Cloud ecosystem.

* Innovation & AI:
Drive the adoption of AI-driven workflows to automate repetitive tasks and increase the efficiency of regional security monitoring and response.

What you will bring to the role:

* 7+ years of professional security experience. This includes a proven track record of leading engineering solutions, whether through direct people management or as a team lead/project lead with experience delegating work.

* Web App Security Proficiency:
Familiarity with the OWASP Top 10 and securing web-based applications, including experience with input sanitization and web-layer defenses.

* Stakeholder Management:
Ability to communicate complex security risks to both technical teams and senior leadership to drive remediation and help define "acceptable" solutions.

* Talent Development & Resource Orchestration:
Proven ability to mentor technical staff and effectively delegate workloads across a generalist team to ensure all four operational "cogs" (Ops, Vulnerability, Detection, and IR) move in sync.

* Operational Maturity:
Experience navigating high-uptime, cloud-native environments where security must be balanced with business velocity.

* Location:

Physical presence in Switzerland is mandatory for regulatory data access.

Desirable experience with:

* Managing full-stack tool types:
Logging/SIEM/SOAR, EDR/Cloud Security, Vulnerability Scanning, and SAST/SCA.

* Knowledge of Identity Threat Detection and Response (ITDR) and modern ITSM solutions (e.g., JIRA).

Certifications/Degrees (Advantageous but not required):

* Bachelor's degree in Computer Science, Information Security, or a related field.

* CISSP, AWS Certified Security - Specialty, CCSK, CompTIA Security+, or equivalent.

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About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI work forces.

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