Analyst , Implementation

Position: Analyst I, Implementation
Job Responsibilities:

• Senior Lead Business Analyst and SME specialising in item processing and financial industry implementations for banking and payments clients

• Provides expert-level requirements analysis, solution scoping, and business advisory across add-on, work order, and multi-product implementation projects

• Bridges business and technical teams — translates complex client item processing requirements into clear, actionable, and supportable solutions

• Client-facing role requiring excellent communication, stakeholder management, and consultative engagement skills with US-based banking clients

• Must work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-live

Project Management & Delivery

• Strong project management skills — plan, track, and deliver add-on and work order projects end-to-end

• Manage project scope, timeline, risks, and stakeholder expectations across concurrent engagements

• Cross-team collaboration — coordinate between implementation, product, technical, and client teams

• Serve as primary point of accountability for requirements sign-off and solution acceptance

• Escalation management and proactive communication in deadline-driven client environments
Domain & Industry Knowledge

• Excellent item processing knowledge — end-to-end understanding of the banking items processing lifecycle

• Excellent financial industry knowledge — payments, clearing, settlement, and banking operations expertise

• Deep understanding of item processing workflows across capture channels: branch, teller, distributed, merchant, and mobile

• Knowledge of remittance, ACH, check clearing, Image Cash Letter (ICL), and return item processing frameworks

• Familiarity with FIS imaging and payments platforms to contextualise requirements within platform capabilities

Documentation & Standards

• Strong documentation skills — produce high-quality BRDs, FRDs, solution design documents, and process flows

• Develop and maintain standards, templates, and best-practice guidelines for the BA practice

• Create and own project artefacts including scope statements, decision logs, and sign-off documentation

• Contribute to knowledge management, lessons learned, and continuous improvement initiatives

• Ensure documentation meets client, compliance, and internal quality standards

Business Analysis & Requirements

• Excellent item processing requirements analysis — elicit, document, validate, and manage business and functional requirements

• Lead requirements workshops, discovery sessions, and solution design reviews with client stakeholders

• Translate client business needs into detailed functional specifications and solution designs for technical teams

• Add-on and work order project scoping — define scope, effort, dependencies, and acceptance criteria

• Gap analysis, impact assessment, and risk identification across complex multi-product engagements

• Requirements traceability and change management throughout the project lifecycle

Leadership, Soft Skills & Work Requirements

• Senior Lead designation — mentors and guides junior analysts; acts as BA practice SME and escalation resource

• Excellent written and verbal communication — presents findings, recommendations, and solutions at executive level

• Consultative mindset — listens actively to client needs and translates them into efficient, supportable outcomes

• Independent judgment; ability to make on-the-fly decisions during client engagements with minimal supervision

• Must be available to work US business hours (North America client base)

• After-hours and weekend availability required for minimum 2 weeks post go-live per new client