Analyst II, Implementation

Job Responsibilities:

• Implements FIS imaging and payments solutions (Image Centre, Direct Link, Orbograph, Voyager, Host Integration, API) for banking and financial institution clients

• Serves as both Project Manager and Technical Analyst on small projects;
Technical Analyst on large multi-product engagements

• Client-facing role requiring strong communication, solutioning, and stakeholder management skills

• Must work US business hours and provide after-hours & weekend support for newly implemented clients for a minimum of 2 weeks post go-live

• Up to 25% travel to client sites for installation, training, and go-live support (travel requirement varies by assignment)

Functional & Domain Knowledge

• Strong financial industry and items processing domain knowledge

• Understanding of teller and distributed capture workflows within banking environments

• Ability to review client teller capture and sort pattern requirements and provide efficient, supportable solutions

• Knowledge of image cash letter processing, duplicate detection, and remittance workflows

• Familiarity with banking ERP, accounting systems, and check clearing platforms

Platform & Application Knowledge

• Image Centre — installer, configuration, and training proficiency required across all profiles

• Direct Link Teller — teller capture and sort pattern configuration, Host Integration knowledge

• Orbograph CAR/LAR — strong definition and configuration knowledge required

• Voyager — implementation and support knowledge (applicable profiles)

• Image Retrieval API — strong knowledge of API integration and image retrieval workflows

• Duplicate Detection and Image Cash Letter (ICL) knowledge preferred

Project & Client Management

• Run small-scope projects independently as both Project Manager and Technical Analyst

• Serve as Technical Analyst on larger, multi-product, cross-functional implementation projects

• Manage client expectations, scope, and escalations through go-live and stabilization phases

• Lead client calls, training sessions, and on-site go-live support activities

• Quick thinking and proactive communication in deadline-driven client environments

Technical Skills

• Strong SQL knowledge — querying, troubleshooting, and data validation

• Strong item processing knowledge including teller capture, distributed capture, and sort pattern requirements

• Ability to read and interpret data file layouts; perform data field mapping and conversion analysis

• Product-to-product migration experience; add-on and work order technical project delivery

• Cross-team collaboration and technical resource coordination

• Requirements gathering, gap analysis, and technical solutioning

Soft Skills & Work Requirements

• Excellent written and verbal communication skills; strong training and documentation abilities

• Ability to translate client business requirements into technical platform solutions

• Attention to detail, quality focus, and independent judgment

• Adaptability and resilience; ability to manage multiple priorities simultaneously

• Must be available to work US business hours (North America client base)

• After-hours and weekend availability required for minimum 2 weeks post go-live per new client