Manager, Oracle Fusion HCM Jacksonville, FL

DESCRIPTION

The Oracle Fusion Applications Manager is an information technology (IT) professional who leads a team that identifies, implements, and supports software solutions to optimize business operations. You will collaborate with the business to ensure that the software solutions you manage align with the company’s operational goals, help drive desirable business outcomes and improve operational efficiency. As an application manager, you and your team are responsible for the procurement, installation, configuration, and maintenance of software applications.

Your duties include creating processes and protocols for software systems, managing server and computer upgrades, and troubleshooting problems. You will be looked upon to be a thought leader driving and influencing technology designs that align with IT enterprise architecture.

• Understand Business processes and identify improvement opportunities in Application, Process, and Service. Recommends products and services that will ensure business objectives are met.
• Primary point of contact for business partners for the areas responsible.
• Supervise support and development team members through hiring, performance appraisals, pay rate reviews, delegating, promoting, coaching, counseling, and terminating as needed.
• Manages production support activities and daily operations for major systems and related subsystems to ensure their integrity.
• Respond to incidents, problems and events in the application production environment and drive resolution of the root cause of problems.
• Implement and follow the IT infrastructure library process framework.
• Manage and provide direction for the Support Services Team in support of business operations.
• Supports the development of the appropriate service culture within the internal and external delivery teams.
• Provides governance of Application Support Services in a Managed Services model with SLA, if needed.
• Documents each application and produces a maintenance plan to ensure high availability and planned change control.
• Partner with leaders of other disciplines to ensure proposed solutions align with information, technology, infrastructure, business, and security architectures.
• Develop, implement, and adhere to a code promotion process that will ensure that applications meet business requirements and systems goals, and fulfil end‑user requirements.
• Collaborate with cross functional IT team members and leaders to deliver business objectives.
• Overall responsibility of application and integration design for the application and business areas.
• Ensures applications have agreed disaster recovery, data backup, and archiving plans.
• Review and analyze existing applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems and processes.
• Develop, distribute, and coordinate the appropriate reporting mechanisms, procedures, or disciplines required to create and maintain an environment of continuous improvement.
• Partner with Project Management team, as needed, in delivering projects successfully. Deliver small to medium sized projects.
• Other duties as assigned.

Minimum Education and Work Experience

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field or equivalent work experience.
• ITIL Certification preferred.
• 8 or more years of relevant work experience in enterprise application support and delivery.
• 5 or more years of people leadership or supervisory experience.
• Proven experience supporting or delivering enterprise HCM applications in complex environments.
• Hands‑on or leadership experience with Oracle Fusion HCM (e.g. Core HR, Payroll, Time & Attendance, Benefits, or related modules).

• Strong leadership and technical acumen to drive service excellence across internal teams and external service providers.
• Demonstrated decision‑making and problem‑solving skills in production support and delivery environments.
• Deep understanding of enterprise application support models, including incident, problem, change, and release management.
• Ability to translate technical and complex concepts into clear, actionable…