Warehouse IT Support Associate

Who We Are

is a leader in the e-commerce space for all things home. Our platforms support millions of people searching every day for the perfect item, and provide a unique purchase and delivery experience. Here at Wayfair, data drives everything that we do. Come help us continue to build innovative solutions, leading up to our next $10B in revenue!

Wayfair's Employee Technology team enables employees around the world through reliable technology, responsive support, and operational excellence. Within Employee Technology, the IT Support team provides onsite technology support for our fulfillment centers and warehouse operations.

The Associate is an onsite, entry-level technology support role responsible for helping keep warehouse technology running smoothly. This position serves as the local face of IT by providing first-line support, maintaining technology assets, supporting operational workflows, and ensuring issues are routed to the appropriate teams when necessary.

This role is ideal for someone who enjoys helping others, takes pride in being dependable, works well independently, and is comfortable operating in a fast-paced warehouse environment.

• Serve as the first point of contact for technology support requests within the warehouse.
• Troubleshoot and resolve common issues involving Windows computers, Chrome
  
  OS computers, Google Workspace apps, printers, scanners, and other warehouse technology.
• Support Zebra handheld devices, barcode scanners, label printers, workstations, and peripherals.
• Create, update, and manage support tickets in Service Now.
• Escalate issues that require advanced technical support and provide accurate documentation.
• Identify site-wide outages and engage appropriate support teams through established escalation processes, including Pager Duty.
• Assist with basic network troubleshooting, cabling, workstation setup, and device installations.
• Perform inventory management, technology audits, equipment deployments, and routine floor sweeps to locate and organize IT assets.
• Build strong relationships with Warehouse Operations teams and provide excellent customer service.
• Utilize internal knowledge resources and AI-powered tools to research and resolve issues.
• Follow IT policies, procedures, and support processes.

• High school diploma or equivalent.
• Basic understanding of computers, mobile devices, and workplace technology.
• Strong customer service, communication, and organizational skills.
• Ability to work independently and manage competing priorities.
• Comfortable working onsite in a warehouse or fulfillment center environment.
• Willingness to learn new technologies and processes.
• Familiarity with Generative AI tools such as Gemini, ChatGPT, Copilot, or similar technologies.
• Ability to lift and move technology equipment as needed.
• Flexibility to support varying shifts based on business needs with advance notice.
• Participation in rotational or on-call coverage may be required to support 24/7 operations.

• Experience in IT support, help desk, desktop support, customer service, warehouse operations, or a related field.
• Familiarity with Zebra devices, barcode scanners, label printers, or warehouse technology.
• Experience with Google Workspace, Windows, and Chrome
  
  OS.
• Basic networking knowledge and troubleshooting skills.
• Experience using ticketing systems such as Service Now.

We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

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