Information Technology Support Engineer

At PAX, you’ll work alongside a collaborative, forward-thinking team in a fast-paced environment where innovation is encouraged and ideas move quickly from concept to reality.

We’re looking for an IT Support Engineer to manage and support Windows-based endpoints in an enterprise environment using Microsoft Intune, Azure, and identity platforms to ensure secure and compliant operations. The role includes administering on-prem and cloud identity services, supporting endpoint and network security, and managing access control and compliance tools. This person serves as a senior escalation point, collaborates with IT and Security teams, maintains documentation, and continuously improves systems, processes, and overall security posture.

This is an onsite role in our Jacksonville, FL office working Monday – Friday, 9:00am to 6:00pm (EST).

• Manage, deploy, configure, and support Windows-based endpoints (Windows 10/11) in an enterprise environment
• Administer and maintain device management solutions using Microsoft Intune, including policy enforcement, patching, and compliance management
• Design, manage, and support Microsoft Azure services with a focus on identity, endpoint, and security
• Administer and maintain Local Active Directory (AD) and Azure Active Directory (Azure AD / Entra ), including synchronization, access control, and lifecycle management
• Participate in and support IT information security initiatives, including endpoint security, identity protection, and access control
• Support and maintain Portnox
• Configure and manage Azure security and compliance features, such as Conditional Access, Defender, security baselines, and compliance policies
• Provide basic network troubleshooting and support, including LAN/WAN connectivity, DNS, DHCP, VPN, and network access issues
• Act as a senior escalation point for end-user IT support, providing hands‑on troubleshooting and effective problem resolution
• Collaborate with internal teams (IT, Security, Infrastructure) to continuously improve systems, processes, and security posture
• Create and maintain technical documentation, procedures, and best practices

• Bachelor’s in CS/IT (or equivalent experience)
• 5+ years in IT engineering (senior-level preferred)
• Experience with Microsoft Intune (endpoint & policy management)
• Solid knowledge of Microsoft Azure (identity, devices, security)
• Experience with Local AD & Azure AD (architecture, admin, troubleshooting)
• IT security background (endpoint, identity, Zero Trust)
• Familiarity with NAC tools (e.g., Portnox or similar)
• Knowledge of Azure security & compliance best practices
• Basic networking (TCP/IP, DNS, DHCP, VPN, VLANs)
• Good communication & ability to work independently

• Microsoft certifications (Azure, Endpoint, Security)
• Networking certs (e.g., CCNA or equivalent)
• Experience with security/compliance projects
• Advanced Power Shell/automation experience

We offer comprehensive benefits packages including:

• Medical, dental, vision, life, and AD&D insurance
• Short & Long-term disability
• 401(k) Plan
• Paid vacation and paid holidays
• Employee Assistance Program
• Quarterly Stipend for team building activities

PAX is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.