W2 - Analyst Lead - Jacksonville, FL

Job Title

Analyst Lead, Implementation

• Senior individual contributor and SME delivering FIS imaging and distributed capture solutions (DLM, DLC, Image Centre, Direct Link) for banking and financial institution clients
• Leads small projects independently as both Project Manager and Technical Analyst; serves as lead Technical Analyst on larger, complex, multi-product engagements
• Subject Matter Expert (SME) status required — brings deep platform expertise, cross-team solutioning ability, and independent judgment to every engagement
• Client-facing role; must maintain strong communication, stakeholder management, and relationship skills with US-based clients
• Must work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-live

• Excellent merchant and mobile distributed capture domain knowledge across banking environments
• Deep understanding of teller and distributed capture workflows and deposit lifecycle management
• Item processing knowledge across capture channels — merchant, mobile, teller, and ATM
• Deposit settlement, balancing, and exception handling across distributed capture platforms
• Familiarity with banking ERP, check clearing, and remittance processing environments

• DLM (Distributed Capture Management) — SME-level knowledge; configuration, troubleshooting, and client solutioning
• DLC (Distributed Capture) — SME-level knowledge; merchant and mobile distributed capture workflows
• Image Centre — general SME resource; installer, configuration, and multi-version knowledge
• Direct Link — SME resource with focus on product-to-product migrations and add-on/work order projects
• Cross-platform integration awareness; ability to scope and deliver multi-product implementations

• Own and run small-scope projects end-to-end as both Project Manager and Technical Analyst
• Lead Technical Analyst on large, multi-product, cross-functional implementation engagements
• Drive requirements gathering, solution design, and delivery sign-off with client stakeholders
• Manage scope, escalations, and client expectations through go-live and stabilisation phases
• Coordinate and guide junior technical resources; serve as escalation point within the delivery team
• Quick decision-making and proactive communication in deadline-driven client environments

• Strong to excellent SQL knowledge — querying, data validation, troubleshooting, and implementation support
• Strong item processing knowledge including merchant capture, mobile capture, teller, and distributed capture channels
• Deposit settlement and balancing knowledge across distributed capture environments (DLM/DLC profiles)
• Excellent sort pattern and logic knowledge — review, configure, and validate client capture requirements
• Requirements gathering, gap analysis, and technical solutioning; cross-team collaboration and resource coordination
• Product-to-product migration delivery; add-on and work order technical project execution

• SME-level depth expected — able to mentor, cross-train, and provide guidance to junior analysts
• Excellent written and verbal communication; able to present complex solutions clearly to clients and stakeholders
• Strong documentation skills; contributes to standards, runbooks, and best-practice guidelines
• Independent judgment and decision-making; minimal supervision required