CISO Technical Lead

CISO Technical Lead – Directory Services Engineer (AD, DS, LDAP) Services

• Effectively manage Citi’s Active Directory and Hybrid Entra t, including monitoring and maintenance of Microsoft Windows Active Directory and Azure AD Connect servers
• Collaborate with engineering and operational teams to champion and deliver next gen products and platforms
• Troubleshoot and resolve complex problems, identifying root causes
• Perform ongoing resolution of customer incident tickets
• Work closely with our engineering partners and provide senior level guidance and support to their global counterparts, with focus on Active Directory, security management, group policies and other Windows/AD related technologies
• Identify, analyze and own the resolution of repeat incidents leading to permanent resolution
• Maintain and document internal team processes
  
  Identify opportunities for process improvements and/or define new processes and procedures
• Host cross platform and/or cross organization calls with stakeholders to drive project delivery and collaboration when appropriate
• Participate in an on‑call rotation, be responsible for answering calls for outages or major incidents
• Partner closely with risk teams to build systemic processes that help maintain Citi’s system desired state and enforce compliance

• Stable, Secure & Compliant Identity Platform Operations
• Incident Management Excellence & Problem Elimination
• Engineering Collaboration & Continuous Improvement

• 5+ years’ hands‑on experience supporting multi‑domain Active Directory environments with expert proficiency in Microsoft AD and Entra
• 8+ years’ experience supporting Windows Server OS
• Expert proficiency working with most or all of the following: LDAP, Kerberos, DNS, Sites and Services, Performance Monitoring, AD backup and recovery, Azure AD Connect, Conditional Access Policies, Express Routes, Azure Subscriptions and Resource groups
• Ability to communicate across perceived organizational boundaries and break down silos to achieve global collaboration
• Proactive team player who takes the initiative to meet goals and drive operational improvements.
• Balance tactical and strategic goals into a stable and manageable operational framework.
• SQL Server and/or Power Shell scripting experience is a plus
• Ability to adapt communication styles to effectively communicate with senior management, customers and end‑users