IT Support Specialist

• Work closely with members of the Nivel IT team, Service Desk, and internal and external users to resolve all IT support requests.
• Troubleshoot, isolate, and diagnose common network/systems problems alone or as part of a team.
• Provide support functions for client-end systems in-house and remotely, including design, development, troubleshooting, diagnosis, and problem resolution. Follow through until problems are resolved.
• Define and implement processes within the support environment.
• Participate in and lead organization-wide software upgrades and systems enhancements.
• Identify and implement systems/software/process improvements.
• Work in a team environment with the ability to function with independent discretion during rotating shift work.
• Document and share with the team the solutions and Procedures.
• Complete assigned projects with minimal supervision.
• Build and maintain Windows 10 images and support Windows 10 on desktops and laptops.
• Support other IT teams on an as-needed basis.
• Perform all other related tasks as needed by the organization.

• Associate’s or bachelor’s degree in IT preferred; may consider 6+ years of relevant experience in place of a degree.
• Demonstrated experience with Windows Desktop Operating Systems (Windows 11).
• Ability to work in a fast-paced support environment that may require extended hours and rotational support.
• Participate in a 24x7 On-Call rotation.
• Proven technical experience in troubleshooting or supporting various issues with Endpoints.
• Prior experience supporting the Microsoft Office 365 Suite and Azure.
• Knowledge of macOS and macOS hardware, and support for these devices, is desired.
• Experience deploying and managing endpoints in a large facility, at remote locations, and for remote users is strongly desired.
• Strong technical proficiency in the following areas:
  Windows 10, Active Directory, Azure, Microsoft Office 365, Printers, Desktops, and Laptops.
• Quick learner with strong analytical, problem-solving, and follow-up skills.
• Driven by a commitment to customer service and satisfaction, all users and vendors are treated tactfully and courteously.
• Ability to deal with ambiguity and identify/communicate areas for improvement within the existing workstation environment.
• Travel required ~35%.

Equal Opportunity Employer
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