Lead Business Analyst

Senior Lead Business Analyst

Specializing in item processing and financial industry implementations for banking and payments clients

Provides expert-level requirements analysis, solution scoping, and business advisory across add-on, work order, and multi-product implementation projects

Bridges business and technical teams — translates complex client item processing requirements into clear, actionable, and supportable solutions

Client-facing role requiring excellent communication, stakeholder management, and consultative engagement skills with US-based banking clients

Must work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-live

Project Management & Delivery

Strong project management skills — plan, track, and deliver add-on and work order projects end-to-end

Manage project scope, timeline, risks, and stakeholder expectations across concurrent engagements

Cross-team collaboration — coordinate between implementation, product, technical, and client teams

Serve as primary point of accountability for requirements sign-off and solution acceptance

Escalation management and proactive communication in deadline-driven client environments

Domain & Industry Knowledge

Excellent item processing knowledge — end-to-end understanding of the banking items processing lifecycle

Excellent financial industry knowledge — payments, clearing, settlement, and banking operations expertise

Deep understanding of item processing workflows across capture channels: branch, teller, distributed, merchant, and mobile

Knowledge of remittance, ACH, check clearing, Image Cash Letter (ICL), and return item processing frameworks

Familiarity with FIS imaging and payments platforms to contextualise requirements within platform capabilities

Documentation & Standards

Strong documentation skills — produce high-quality BRDs, FRDs, solution design documents, and process flows

Develop and maintain standards, templates, and best-practice guidelines for the BA practice

Create and own project artefacts including scope statements, decision logs, and sign-off documentation

Contribute to knowledge management, lessons learned, and continuous improvement initiatives

Ensure documentation meets client, compliance, and internal quality standards

Business Analysis & Requirements

Excellent item processing requirements analysis — elicit, document, validate, and manage business and functional requirements

Lead requirements workshops, discovery sessions, and solution design reviews with client stakeholders

Translate client business needs into detailed functional specifications and solution designs for technical teams

Add-on and work order project scoping — define scope, effort, dependencies, and acceptance criteria

Gap analysis, impact assessment, and risk identification across complex multi-product engagements

Requirements traceability and change management throughout the project lifecycle

Leadership, Soft Skills & Work Requirements

Senior Lead designation — mentors and guides junior analysts; acts as BA practice SME and escalation resource

Excellent written and verbal communication — presents findings, recommendations, and solutions at executive level

Consultative mindset — listens actively to client needs and translates them into efficient, supportable outcomes

Independent judgment; ability to make on-the-fly decisions during client engagements with minimal supervision

Must be available to work US business hours (North America client base)

After-hours and weekend availability required for minimum 2 weeks post go-live per new client

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.