Analyst Senior Implementation

Job Title

Senior-level SME and individual contributor delivering FIS imaging and distributed capture solutions across Image Centre, Voyager, Chargeback Manager, Direct Link, CCX, FXD, DLM, and DLC platforms. Operates as both Project Manager and Technical Analyst on small projects; lead Technical Analyst on larger, complex, multi-product cross-functional engagements. SME designation expected on assigned platforms — provides authoritative guidance, solutioning, and escalation support to clients and internal teams.

Client-facing role requiring excellent communication, requirements translation, and stakeholder management with US-based banking clients. Must work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-live.

Excellent financial industry and item processing domain knowledge across banking and payments. Merchant and mobile distributed capture workflows — end-to-end deposit lifecycle and exception handling. Branch capture and teller capture workflows; sort pattern configuration within banking environments. Image Cash Letter processing, Duplicate Detection, and Chargeback / Return Item Processing. Host Integration knowledge; familiarity with banking ERP, check clearing, and remittance platforms.

Image Centre — SME-level; installer, configuration, training, Duplicate Detection, and multi-version expertise. Voyager — SME-level;
Image Cash Letter (ICL) and Return Item Processing configuration and support. Chargeback Manager — SME-level; review and solution client chargeback and return item processing requirements. CCX / FXD — merchant and mobile distributed capture; SME to strong resource depending on assignment. DLM / DLC — distributed capture management; configuration and deposit lifecycle support. Direct Link — product-to-product migrations, add-on/work order projects;
Host Integration knowledge.

Own and run small-scope projects end-to-end as both Project Manager and Technical Analyst. Lead Technical Analyst on large, multi-product, cross-functional implementation engagements. Review client requirements and relay to appropriate technical resources where needed; coordinate cross-team delivery. Manage scope, escalations, and client expectations through go-live and stabilisation phases. Lead client calls, training sessions, and on-site (or remote) go-live and hypercare support. Up to 25% travel to client sites for installation, training, and go-live support (profile-dependent).

Strong SQL knowledge — querying, data validation, troubleshooting, and implementation support across all platforms. Strong to excellent item processing knowledge spanning merchant, mobile, teller, branch, and distributed capture channels. Excellent sort pattern and logic knowledge — review, configure, validate, and optimise client capture requirements. Image Cash Letter (ICL) and Return Item Processing — review client requirements and provide efficient, supportable solutions.

Deposit settlement and balancing knowledge across distributed capture environments (CCX/FXD/DLM/DLC). Requirements gathering, gap analysis, technical solutioning; product-to-product migration and add-on project delivery.

SME-level depth on assigned platforms — mentors junior resources and provides cross-training. Excellent training and documentation skills; contributes to standards, runbooks, and best-practice guidelines. Strong written and verbal communication; presents solutions clearly to technical and non-technical stakeholders. Independent judgment and cross-team collaboration; ability to coordinate multiple resources under pressure. Must be available to work US business hours (North America client base).

After-hours and weekend availability required for minimum 2 weeks post go-live per new client.