Customer Support Technician

Entry-Level Customer Support Technician

The Florida Department of Transportation (FDOT) is seeking an Entry-Level Customer Support Technician to provide desktop and technical support services across FDOT locations. The selected candidate will support hardware/software installation, troubleshooting, audio-visual systems, Microsoft Office 365 environments, and end-user support activities.

This role is ideal for candidates with strong customer service skills, foundational IT support experience, and a desire to grow within desktop support and infrastructure operations.

Responsibilities include:

• Provide desktop support for laptops, desktops, printers, mobile devices, and peripherals.
• Install, configure, upgrade, and troubleshoot hardware and software systems.
• Support Microsoft Office 365 and Windows 10/11 environments.
• Monitor and resolve assigned service desk tickets.
• Document technical issues, troubleshooting steps, and resolutions.
• Assist with audio-visual setup and video conferencing support.
• Perform basic network and telephony troubleshooting.
• Support inventory management, equipment deployment, and surplus activities.
• Travel to FDOT field offices for onsite technical support and deployments.
• Participate in team meetings, projects, and operational assignments.
• Follow FDOT policies, procedures, and security standards.