Scrum Master L1
Listed on 2026-07-01
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IT/Tech
IT Project Manager, IT Consultant, IT Support, IT Business Analyst
Role Overview
The Scrum Master L1 is responsible for managing the end-to-end lifecycle of problems within the IT environment, with the objective of preventing incidents, eliminating recurring issues, and minimizing business impact. This role operates within IT Service Management (ITSM) frameworks (e.g., ITIL) and bridges reactive incident response with proactive service improvement.
What You Will DoThe Scrum Master L1 leads structured analysis of incident data to identify root causes, coordinates cross-functional remediation efforts, and ensures permanent fixes or effective workarounds are implemented and institutionalized, driving stability.
Why It Might Be a FitThe ideal candidate will have a strong understanding of ITIL methodology, excellent analytical and problem-solving skills, and the ability to work independently and as part of a team.
Requirements- Familiar with ITIL methodology
- Incident / Problem / Change Management, Release / Deployment, Operational Readiness
- Minimum 3 - 5 years of experience leading Problem Management analysis
- Leading structured investigations using methodologies like 5 Whys to identify true root causes and prevent recurrence
- Excellent analytical and problem-solving skills
- Deliver cross-functional solutions and drive thematic analysis to minimize risk
- Working knowledge of Splunk and analysis tools
- Strong written and verbal communication skills to translate complex technical issues to stakeholders
- Ability to work independently and as part of a team
- Strong understanding of operational/business processes and stakeholder management
- Strategic mindset with attention to patterns and trends
- Proven capability to lead deep-dive investigations and drive resolution
- Detail-oriented with focus on documentation, SLA adherence, and continuous improvement
- Excellent leadership and facilitation skills
- Experience with BMC Remedy, Service Now, and Microsoft tools
- Full range of medical and dental benefits options
- Disability insurance
- Paid time off (inclusive of sick leave)
- Other paid and unpaid leave options
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