Senior Systems Analyst

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) plan, an extensive paid technical and on‑the‑job training program, and tuition reimbursement—available to all full‑ and part‑time employees. Part‑time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees.

• Analyzes business requirements and creates functional specifications for existing and new application systems.
• Performs system configuration for enterprise‑wide application systems.
• Acts as subject‑matter expert for at least two major Credit Union systems (core financial, Internet Mobile Banking, lending, mortgage origination, front‑end, Enterprise Content Management, CRM).
• Assists in cross‑training within the application and interface teams.
• Researches and designs tactical and strategic system solutions for process improvement.
• Provides third‑tier problem resolution and coordinates diagnosis and resolution for production‑environment issues.
• Coordinates with application vendors to resolve problems and trouble tickets.
• Maintains application performance and integrity throughout development, modification and support cycles.
• Works with vendors to obtain package application support.
• Collaborates with business operations analysts, QA teams, and technology teams on testing, change management, upgrades and releases.
• Supports end‑user requests and change‑management controls.
• Builds SQL scripts and maintains databases in coordination with the Database Administrator.
• Manages increased workload during technical outages (24/7 on‑call support).

• Bachelor’s Degree in Computer Science, MIS, or related field (or equivalent 6+ years of relevant experience).
• 5+ years of experience in application development and/or system configuration support.
• Experience designing/ analyzing business processes, creating flow models and diagrams.
• Experience with formal project‑management methodology, QA program, SDLC or Agile methodology.
• Proficient with Microsoft SQL Server (preferred); able to write basic SQL scripts.
• General knowledge of XML, Web Services, JavaScript, ASP.NET.
• Strong interpersonal, organizational, problem‑solving, conflict‑resolution, and negotiation skills.
• Ability to quickly grasp concepts, analyze data and provide feedback to project teams.
• Experience establishing technology guidelines based on best practices in enterprise application architecture.
• Ability to lead technical and procedural standards (SDLC) for system design, development, verification, and implementation.

• Strong communication and customer‑service aptitude.
• Ability to multitask and manage unstructured tasks within guidelines and time constraints.
• Familiarity with application administration: system files, parameter settings, configuration tables, and database edits.
• Capability to work independently and manage complex multi‑system capabilities.
• High motivation, organization, and commitment to self‑directed professional development.

Extended hours may be required to meet deadlines. The incumbent may be on call for system problems at any time, 24 hours a day, 7 days a week. Reasonable accommodations may be made for individuals with disabilities.