Senior Site Reliability Engineer

Senior Site Reliability Engineer – Azure Cloud

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Concord Technologies is growing! Currently seeking a full‑time Senior Site Reliability Engineer (Sr. SRE), with experience engineering solutions in Azure Cloud, as part of a remote role, with occasional travel to headquarters in Seattle, Washington.

As a Sr. Site Reliability Engineer (SRE), you are responsible for Azure Resource Manager (ARM) based deployments to both Azure Local and Azure Cloud. As an SRE, you are responsible for maximizing the reliability of production platforms and applications assigned to you, maintaining an infrastructure designed for high‑availability and serviceability, with security and compliance standards also taken into consideration. You will contribute by providing your valued input regarding technical dependencies and help set standards for the consumption of cloud services by Development teams, in an overall effort to quickly respond to customer’s needs, provide a confidence in the reliability of the products we host, and achieve Concord’s business goals as part of day‑to‑day operations.

Headquartered in Seattle, Washington, Concord Technologies is one of the largest healthcare information and data transmission hubs, handling billions of documents each year. Within the healthcare ecosystem, Concord’s solutions promote data interoperability through the efficient and secure exchange of critical, time‑sensitive, and private documents between independent organizations, including medical records, prior authorizations, patient referrals, and explanations of benefits, among many others.

Complementing its document transfer capabilities, Concord’s AI‑powered workflow applications allow organizations to receive, ingest, and direct large amounts of unstructured data, while enabling greater efficiency and process intelligence through tools that allow for document recognition, searchability, extraction, archiving, and automation. Concord has over 260 employees across its offices in Seattle, India, as well as remote employees across the U.S. The Company serves more than 200,000 users.

Successful candidates will not only demonstrate a passion for Cloud Infrastructure but will also have an even stronger understanding of business impact and urgency, as a method of prioritizing a team’s efforts, in an enterprise environment.

• Lead conversations on improving existing processes or products, to proactively reduce risk of downtime and increase system stability.
• Promote and maintain an “automation first” (“everything‑as‑code”) mindset while building and maintaining CI/CD pipelines.
• Work from a pre‑prioritized work‑item backlog, executing assigned work‑items in an organized, efficient, and expedited fashion, without detrement.
• Create and maintain knowledge‑base documentation, including operational runbooks, disaster recovery plans, and regulatory audit compliance evidencing.
• Provide hands‑on break/fix support and diagnostics, as part of a Cloud Infrastructure Reliability Engineering team, including the provisioning of new resources, managing after‑hours releases to production, writing automation scripts and telemetry queries, as well as identify ways to maintain and improve cloud costs.
• Provide technical review of all release documentation to ensure an uninterrupted customer experience and valid rollback strategy.
• Participate in regulatory compliance (HITRUST/SOC2) evidencing for audits.
• Interact with Research & Development, Product Management and Premium Support regarding all code defects, needed enhancements, and other potential cross‑team initiatives.
• Act as a resource to the development teams to aid with build and deployment activities.

• 7+ years of Dev Ops Engineering experience, at least 3 years of with Azure Cloud.
• Expertise with Azure Monitor and KQL, required.
• Expertise using Azure Dev Ops Pipelines to create Configuration‑as‑Code, required.
• Expertise using Azure Dev Ops Boards with Agile Work‑Item Process, preferred.
• Hands‑on experience managing PaaS and IaaS in…