Lead Product Designer

Lead Product Designers  — design intuitive, motivating, and trustworthy experiences that engage, activate, and retain diverse user groups to support meaningful change and healthy democracy.

We’re a social impact business (a public benefit company), and the world's largest social change platform with 100 million users, 40,000+ campaigns launched on the site every month, and a 100% user-generated revenue model. Our users win campaigns for change once every hour. We’re working for a world where no one is powerless, and where creating change is a part of everyday life.

We’re just getting started and hope you’ll join us!

From mobilizing over 5 million people to investigate the fires in the Amazon, to mobilizing nearly 3 million against war and famine in Yemen, to large-scale mobilizations for the people of Iran and against the war in Ukraine, and calling for racial justice in the US, many movements were born on Change.org. Dozens of local, national, and international victories are happening every day thanks to the strength of our members who are changing the lives of people around the world.

We want to help them go even further and we need your help!

We are hiring across multiple teams, including
:

• Nonprofits
  • Lead the design vision and execution for our new nonprofit product experience, making it easier and more valuable for nonprofits to start and win campaigns using our product.
  • Design a compelling MVP experience for a new user group: nonprofit staff
  • Launch nonprofit-specific features that build trust and drive action
  • Extend our design system to accommodate new nonprofit use cases
  • Conduct discovery research with a range of nonprofit users, leading to actionable product insights
• Personalization
  • Develop the paradigms for how users create a more personalized experience of our petitions that engages and retains them, and design those user experiences across our lifecycle communications and other product surfaces
  • Create and validate mental models for how users engage with petitions, shaping interactions like buttons, ratings, or swipes across channels
  • Design user journeys across multiple touchpoints across the lifecycle so that users have a more personalized experience
  • Translate personalization strategies (segmentation, triggers, dynamic content) across a number of channels
  • Use data and experimentation results to optimize flows, improve conversion metrics, and refine personalization strategies
• Community petitions & growth marketing
  • Design new flows and features that grow a new type of user — one that helps petitions created by us to succeed
  • Work collaboratively to identify and build new efforts to increase the number of impactful petitions
  • Develop new features and optimize existing experiences that measurably increase petition creation, supporter activation, and community engagement
  • Conduct user discovery and emotional mapping to inform product decisions, translating insights into actionable design solutions
  • Rapidly prototype and test concepts, using data and qualitative insights to refine flows and engagement mechanisms for maximum impact
• Supporter experience
  • Deepen our understanding of petition supporter needs and motivations, surfacing insights into what makes petitions compelling and emotionally resonant for different audiences
  • Lead strategic design thinking to define and prototype new supporter-facing features that improve clarity, trust, and long-term engagement
  • Shape a holistic UX vision and strategy for the supporter journey, ensuring that every interaction feels inspiring, impactful, and connected to our mission
  • Drive measurable improvements in petition outcomes (signatures, shares, decision maker responsiveness) by designing, testing, and iterating features that reduce friction, highlight impact, and motivate ongoing supporter action

These core competencies span all roles
:

• Design Thinking:
  You take a structured, human-centered approach to problem-solving that ensures products and experiences are intuitive, accessible, and valuable for users. You are skilled at deep user research, iterative prototyping, and cross-functional collaboration to create solutions that align with both user needs and business goals.
• User…