Information Technology Manager

Direct message the job poster from Breach Secure Now

We are a profitable, private SaaS company in the user‑training space with ~100 employees. Our fully‑remote team is primarily US‑based (with occasional international travel), and we ship company‑owned laptops, docking stations, and other role‑specific hardware to employees all around the US. We run a modern cloud‑first stack on Azure, Microsoft 365, and Teams. We’re SOC 2 compliant today and are actively marching toward ISO 27001, GDPR readiness, and other frameworks.

We’re looking for a hands‑on IT Manager to own the day‑to‑day employee computing experience while building scalable, automated processes that eliminate manual work. This is a player/coach position: you may manage one IT Technician, still spending a good portion of your week in the hands‑on designing and implementing solutions.

Reports to:

Sr Cloud Engineer

Location:

Fully remote (U.S. time zones strongly preferred)

• Own the full employee lifecycle from an IT perspective: rapid, secure onboarding and offboarding, secure application management, and ongoing patch management.
• Select, implement, and operationalize our first true MDM/MEM solution (Intune strongly preferred; Jamf or Kandji experience also valued)
• Build and maintain heavy automation for device provisioning, configuration, patching, and compliance using tools like Intune, Autopilot, Power Shell, Terraform, or similar
• Manage and level‑up our Microsoft 365 tenant (Entra , Defender for Endpoint, Conditional Access policies, etc.)
• Be an active member of the cross‑functional Security Working Group (you will not own Info Sec, but you’ll partner closely with the Security team on endpoint protection, incident response, and compliance projects)
• Manage hardware procurement, shipping logistics, and asset tracking
• Administer core tools needed to allow effective employee operations
• Create and maintain clear documentation, runbooks, and self‑service resources for employees
• Continuously improve end‑user support processes and SLA performance
• Act as the escalation point for your technician and mentor their growth

• 5+ years of corporate IT experience in a cloud‑first, remote‑heavy environment
• Deep, hands‑on expertise with Microsoft 365 administration and modern device management (Intune + Autopilot strongly preferred)
• Proven track record of building automated onboarding/offboarding workflows that scale past 100+ employees
• Strong scripting/automation skills (Power Shell is a must; experience with Terraform, Ansible, or similar is a big plus)
• Experience shipping and managing company‑owned Windows laptops at scale (Mac exposure is welcome but not required)
• Comfortable being the “face of IT” for a fully distributed team
• Excellent communication skills and a service‑minded attitude

• Previous experience working at or with a Managed Service Provider (MSP) – you know what “good” looks like
• Knowledge of line‑of‑business applications such as Salesforce and Hubspot
• Experience taking a company from SOC 2 to ISO 27001 or similar frameworks
• Familiarity with Azure and AWS at the identity/SSO level

• New hires go from offer acceptance to fully productive quickly with near‑zero manual IT touch
• Offboarding is fully automated and auditable within minutes
• MDM is live, enforced, and continuously updated with near‑zero end‑user friction
• Support tickets and repetitive tasks drop dramatically thanks to automation and self‑service
• The IT Technician is growing into a more independent contributor under your mentorship

If you love building scalable, automated IT environments, hate doing the same task twice, and want to own the entire employee experience in a profitable, high‑growth SaaS company, we’d love to talk.

We are open to candidates across the U.S. and offer competitive salary, full health benefits, PTO, home‑office stipend, and the latest hardware. Breach Secure Now is an equal‑opportunity employer.

Mid‑Senior level

Full‑time

• Information Technology

• IT Services and IT Consulting
• Computer and Network Security
• Software Development

• Medical insurance
• Vision insurance
• 401(k)