Virtual Desktop Support Engineer

# Virtual Desktop Support Engineer Apply
** Job#: 3040804
***
* Job Description:

** Virtual Desktop Support Engineer
*
* Location:

Jacksonville, Florida (On-site)
**** Duration: 7 months
** Role Overview This position is for a Senior Virtual Desktop Support Engineer responsible for the design, support, administration, and optimization of Omnissa Horizon (formerly VMware Horizon) Virtual Desktop Infrastructure (VDI) environments. The role focuses on ensuring high availability, performance, security, and a positive end-user experience for enterprise virtual desktops and applications. This is an on-site role.

Key Responsibilities
* Provide L2/L3 support for Omnissa Horizon VDI environments, troubleshooting complex issues involving virtual desktops, user profiles, and session performance.
* Perform root cause analysis and problem management to resolve underlying issues.
* Administer and support Omnissa Horizon components, VMware vSphere, ESXi, and vCenter.
* Maintain VDI images, golden templates, and application layers while monitoring system health, capacity, and performance.
* Optimize desktop performance, capacity, and scalability through patches, upgrades, and lifecycle management.
* Develop scripts, preferably in Power Shell, to automate provisioning, image updates, and system health checks.
* Utilize monitoring tools such as Control Up or Stratusphere to ensure service reliability and improve user experience.
* Ensure adherence to security standards, manage access policies, and maintain patching and vulnerability remediation processes.
* Collaborate with infrastructure, security, and network teams, as well as application owners and business stakeholders.
* Provide technical guidance and mentorship to junior engineers.

Required Qualifications
*
* Experience:

*** 5+ years of experience supporting VDI or virtualized environments.
* Hands-on experience with Omnissa (VMware) Horizon and VMware vSphere / ESXi / vCenter.
** Technical

Skills:

*** Strong expertise in the virtual desktop lifecycle, including image management and provisioning.
* Proficiency with profile management tools such as FSLogix or an equivalent.
* Deep understanding of Active Directory, DNS, DHCP, Group Policy (GPOs) in VDI environments, and Windows desktop/server operating systems.
* Power Shell scripting abilities for automation and administration.
* Experience supporting thin clients (e.g., Wyse, IGEL) and remote access solutions.
* Familiarity with VDI monitoring and analytics tools, with the ability to troubleshoot across network, storage, and compute layers.

Preferred Qualifications
* Experience with Omnissa App Volumes and Dynamic Environment Manager (DEM).
* Familiarity with cloud VDI platforms like Azure Virtual Desktop or Horizon Cloud.
* Knowledge of networking concepts including load balancing, SSL, VPN, and UAG.
* Experience with security tools such as Crowd Strike or Defender.
* VMware/Omnissa or Microsoft certifications are considered a plus.
* Experience working in regulated environments like finance, healthcare, or government.  
* Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
** Everforth Apex uses a virtual recruiter as part of the application process. Click  here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

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** Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that…