Training and Documentation Daimler Coaches North America; DCNA

Training And Documentation Manager

Inside the Role

The Training and Documentation Manager is responsible for all training and technical documentation topics within Daimler Coaches North America (DCNA). You will develop and execute technical, system and driver trainings using all currently known methods like, digital trainings; teams/zoom trainings and face to face trainings. Develop and implementation of a digital platform for technical documentation, which will be available for our service partner and customers.

What You Drive at DTNA

As the Training & Documentation Lead, you will design, develop, and deliver high-impact technical training and documentation solutions that enable our service partners and customers to successfully support Daimler Coaches products.

Training Strategy & Development

• Develop and deliver technical training programs in collaboration with Daimler Bus and DTNA HQ teams
• Design and facilitate instructor-led (in-person) and digital/online training experiences
• Create engaging training videos, animations, and e-learning modules

Content & Documentation Management

• Develop, maintain, and continuously improve technical training materials and documentation
• Ensure alignment with aftermarket systems (repair manuals, parts catalogs, and service tools)
• Translate complex technical information into clear, user-friendly content

Program Leadership

• Plan and execute training programs for service partners and customers across multiple regions
• Develop and implement a "Train-the-Trainer" program to scale knowledge across the network
• Design and deliver driver-facing training concepts to enhance product use and safety

Digital & Systems Enablement

• Lead the development and implementation of a digital platform for technical documentation
• Establish systems and processes for distributing technical bulletins, updates, and service information
• Drive adoption of modern learning technologies and mobile training solutions

Knowledge You Should Bring

• Bachelor's degree and 5-7 years of relevant experience, or an Associates degree and 7-9 years of relevant experience, is required.
• Experience in training, learning and development, or instructional design, is required
• Strong training, teaching, and facilitation experience across diverse audiences
• Expertise in e-learning, digital training tools, and mobile learning platforms
• Solid understanding of aftermarket/service systems (repair manuals, parts catalogs, diagnostics)
• Strong IT proficiency and ability to manage digital content platforms
• Excellent communication, collaboration, and stakeholder engagement skills
• Proven ability to translate technical concepts into practical, easy-to-understand materials
• High level of organization, attention to detail, and ownership
• An attached resume is required

Exceptional Candidates Might Have

• Automotive experience, especially working with service or field technicians
• Degrees or certifications in instructional design, or formal technical training design.

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s):

Jacksonville, FL US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #One Team Best Team  culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we're building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA's legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services.

Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep…