EDI Senior Support Engineer - Night Shift

Mandatory Skills

• Experience with EDI mapping (EDI to XML, EDI to flat file etc.)
• Good understanding of ANSI X12 and EDIFACT standards.
• Experience with XML, flat files and spreadsheets.
• Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s.
• Team player with good written and verbal communication skills.
• Analytical and problem-solving skills.

• Exposure to basic API concepts
• Exposure to basic database concepts and SQL queries.

• Experience in B2B/EDI Support role
• Experience in Cleo Products

• Manage the CIC environment within Cleo B2B Cloud systems.
• Respond to incidents and/or event-driven alerts and troubleshoot customer issues.
• Investigate data related EDI issues and inform the customers with the root cause.
• Bug-fixes for the EDI translation issues identified in production.
• Trading partner on-boarding and creation of SFTP/AS2 setups.
• Work effectively with other internal departments to ensure the highest level of support for customers.
• Timely escalation of critical issues.
• Exhibit a sense of ownership of customer systems and work on issues until completely resolved.

Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.