Global Product Technical Support Analyst II
Job in
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-07-13
Listing for:
FIS
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
Technical Support, Data Analyst, IT Support, IT Business Analyst
Job Description & How to Apply Below
FIS is seeking a Technical and Product Support specialist in Jacksonville, FL to deliver exceptional client experience across technical and product-related queries. You will triage, validate, and progress issues, manage tickets in Jira, and collaborate with engineering and product teams to resolve complex problems.
You will analyze logs, data feeds, APIs and configurations, advocate for clients, and support onboarding and release processes. This is a hybrid, full-time role with EST hours.
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