Customer Success Manager, Enterprise - East

Customer Success Manager, Enterprise
- East

United States
- Remote

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.

Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

• Success Planning & Value: Drive business success planning by partnering with customers, pre‑sales, and post‑sales teams to align on requirements, goals, and challenges. Provide thought leadership on change management for large, scaled rollouts. Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally.
• Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. This means being a team player and having strong collaboration skills - this role must align with many different internal teams, influence them to act toward customer needs.
• Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
• Product Expertise: Develop hands‑on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard.
• Training &
  
  Education:
  
  Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.
• Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.

• 2+ years experience in customer facing roles collaborating with both technical and business teams
  - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support.
• Relevant domain knowledge of one or more of the following:
  Supply Chain Security, Dev Sec Ops , App Sec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle.
• This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy. This includes making key decisions to drive effective customer outcomes; deciding when to include our executive team or c‑suite in customer escalations, how to de‑risk or de‑escalate customer issues and conflict, and advocating to internal teams including sales, product, engineering, etc.
• An entrepreneurial mindset - you will be often build entirely new process or practices to ensure we best serve customers.
• Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field.
• Driven, high emotional intelligence, and strong priority management skills

• Previous early‑stage startup experience
• Passion for technology & cybersecurity
• Relevant hands‑on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, Dev Sec Ops , App Sec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle

Compensation: up to $130,000 base salary + bonus

If your experience is close but doesn’t fulfill all requirements, please apply. Chainguard is on a mission to build the best team.

• Flexible & Remote‑First Culture: Work remotely with team meetup opportunities, bi‑annual destination summits, and a…