L2 Technical Support Analyst

Description

We are seeking a highly capable Level 2 Technical Support Engineer to join our Managed Services team. This role is responsible for providing advanced technical support across a multi-client environment, with a strong emphasis on network infrastructure, troubleshooting, and escalation management.

The ideal candidate thrives in a fast-paced MSP setting, demonstrates strong problem-solving skills, and can independently manage complex incidents while maintaining exceptional client experience.

ONSITE IN JACKSONVILLE, FL

Key Responsibilities

Serve as the primary escalation point for L1 support on complex technical issues

Diagnose and resolve advanced infrastructure, networking, and system-related incidents

Manage ticket queues to ensure SLA adherence and timely resolution

Perform root cause analysis and implement preventive measures

Networking (Core Focus)

Troubleshoot and support:

LAN/WAN environments

Routing & switching (VLANs, STP, etc.)

Firewalls (Fortinet, Cisco, Palo Alto, etc.)

VPN technologies (site-to-site, client VPN)

Monitor and maintain network performance across multiple client environments

Assist in configuring and deploying network devices and solutions

Support SD-WAN and cloud networking where applicable

Support mixed environments including:

Windows Server (Active Directory, DNS, DHCP, Group Policy)

Microsoft 365 / Azure (identity, authentication, conditional access)

Virtualization platforms (VMware/Hyper-V)

Perform system maintenance, patching, and upgrades

Client & Service Delivery

Communicate effectively with clients to provide updates and technical guidance

Translate technical issues into business impact for non-technical stakeholders

Participate in client onboarding and infrastructure assessments

Continuous Improvement

Contribute to knowledge base documentation and standard operating procedures

Identify recurring issues and recommend automation or process improvements

Support project teams on implementations and migrations when needed

Required Qualifications

3-5+ years of experience in a technical support or MSP environment

Strong hands-on experience with network troubleshooting and administration

Solid understanding of:

TCP/IP, DNS, DHCP, VPNs

Routing and switching fundamentals

Experience with firewall configuration and management

Proficiency in Windows Server environments and Microsoft 365

Experience working within a ticketing system (Service Now, Connect Wise, etc.)

Preferred Qualifications

Industry certifications such as:

CCNA / CCNP

CompTIA Network+ or Security+

Microsoft (Azure / M365) certifications

Experience supporting multi-tenant environments

Familiarity with monitoring tools (NOC tools, RMM platforms)

Skills

Technical support, Customer service, Troubleshooting, Help desk support

Top Skills Details

Technical support,Customer service,Troubleshooting,Help desk support

Job Type & Location

This is a Contract to Hire position based out of Jacksonville, FL.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Jacksonville,FL.

Final date to receive applications

This position is anticipated to close on Jul 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe…