Oracle CX Data Architect

About Apex IT:

Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and Business Intelligence. As a remote company, we have top talent all over the United States and India and are continuously growing.

We provide our team with a flexible work-life balance in addition to the traditional benefits.

Job Title: Oracle CX Data Architect

Classification: Exempt under the Fair Labor Standards Act (FLSA)

Reports to: President

Work Location/Travel: Work is remote or on-site at client location. Percentage of travel to client sites, where the travel occurs, such as locally or in specific countries or states, and whether the travel is overnight, varies.

Job Summary:

The CX Data Architect has expertise in Oracle CX Data Models, Oracle CX tools, and large-scale data conversion for customer experience (CX) applications. The ideal candidate will play a critical role in shaping and optimizing our CX data architecture, ensuring efficient and effective data conversion, integration, and management across Oracle CX platforms. This is an exciting opportunity for someone passionate about designing data-driven solutions that improve customer interactions and drive business value.

Essential Functions:

CX Data Architecture Design:

• Design and implement the overall data architecture strategy for Oracle CX applications (e.g., Oracle CX Sales, Service, Marketing, etc.) ensuring alignment with business objectives.
• Develop scalable, efficient, and secure data models that enhance data management for CX systems.
• Define best practices for data governance, integration, and quality assurance in Oracle CX environments.

Data Conversion & Migration:

• Lead large-scale Oracle CX data conversion projects, including extraction, transformation, and loading (ETL) of data from legacy systems to Oracle CX platforms.
• Collaborate with cross-functional teams to map legacy data to the Oracle CX data model, ensuring data consistency and integrity throughout the migration process.
• Provide technical leadership for resolving complex data issues related to migration and conversion.

Integration with Oracle Tools & Systems:

• Implement and optimize integration of Oracle CX data models with other Oracle tools and platforms, such as Oracle ERP, Oracle HCM, and third-party applications.
• Develop ETL processes for moving data between Oracle CX applications and external systems, ensuring data consistency and availability.

Data Quality & Governance:

• Enforce data governance policies and standards to ensure high-quality and compliant CX data.
• Collaborate with business stakeholders to define data quality requirements and monitor data performance.
• Establish data validation and testing frameworks to guarantee data integrity and accuracy across all CX platforms.

Collaboration & Stakeholder Engagement:

• Work closely with business users, IT teams, and other stakeholders to understand business requirements and translate them into data solutions that align with the Oracle CX strategy.
• Provide technical expertise and guidance on Oracle CX data models to development, integration, and analytics teams.
• Lead workshops and knowledge-sharing sessions to elevate team proficiency with Oracle CX data models and tools.

Continuous Improvement & Optimization:

• Stay current with the latest Oracle CX product updates, features, and best practices.
• Continuously evaluate data management processes and propose improvements to enhance system performance and user experience.
• Identify opportunities for automation and data-driven insights to streamline processes and drive business outcomes.

Duties/Responsibilities:

· Maintain and pursue continuing education opportunities, such as training and certification exams.

· Participate on internal projects.

· Provide expertise and help to others, as needed, on projects.

· Performs other duties as assigned.

Competency:

Strong expertise in Oracle CX data models, architecture, and tools (e.g., Oracle CX Cloud,…