Business Analyst; BIR - Temporary FTR - Telework

NTT DATA BCU, Inc. is part of the BCGE Union and offers a Business Analyst (BIR) - Temporary FTR - Telework role based in Burnaby, British Columbia.

The Business Analyst (BIR) works under the direction of the Service Delivery Unit Manager/Director in support of service operations and project delivery to enhance and maintain the customer’s experience.

• Gathers and provides requirements and conducts testing to ensure quality assurance of the end-product. Reviews and maintains application test plans.
• Monitors system metrics and checklists, generates and analyzes reports related to SLAs, project requests, and operational performance.
• Develops monthly customer presentations using various reports and metrics.
• Conducts assessments to determine if negotiated baselines have been met, not met, or exceeded. Undertakes analysis to determine factors that may have affected performance and the impacts on service levels.
• Participates in the development and documentation of systems standards, configuration standards and operational processes.
• Coordinates knowledge creation and updates, develops and maintains knowledge templates, publishes knowledge on appropriate knowledge base, and ensures dissemination to appropriate staff.
• Drafts Technical Information Bulletins for service delivery units and provides information sessions as required.
• Analyzes problem trends and recommends resolution procedures. Works with other service delivery units in resolving problems.
• Researches technical information and hardware/software capabilities to recommend improvements.

• Computer Information Systems Degree
• 2 years of Business Analyst experience
• 1 year Project Management experience preferred
• Related education/certification/qualifications or equivalent in experience/training

• No financial responsibility

No direct supervision

Training responsibilities.

Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved accommodation request if the position is still vacant during the recruitment process.

Salary/Rate (2026): 44.11/HR CAD

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.