Configuration Analyst

Thank you for considering Progyny!

The Configuration Analyst plays a critical role in ensuring Progyny clients are set up accurately and efficiently across onboarding, plan year rollovers, and benefit changes. This role is responsible for translating finalized benefit designs into precise system configurations, validating claims readiness, and supporting ongoing operational stability.

Working closely with the frontline Onboarding and Solutions teams, Configuration Analysts own the technical execution of client setups—enabling a consistent, high-quality client and member experience while supporting scale and growth.

What you will do...Client & Benefit Configuration Configure and validate client benefit setups, including Benefit Orders, Benefit Products, Member Products, and Member Health Plans.

Execute tasks such as eligibility file configuration and testing, SFTP setup, PCA portal setup, stopgap rule creation, data warehouse integrations and system updates.

Configure new products, carrier integrations, and benefit enhancements as they are introduced.

Operational & Claims Readiness Ensure clients are fully prepared for go-live by validating claims processing readiness and setup accuracy via audits.

Perform post go-live and post rollover validation, including claims QA and issue remediation.

Support ongoing adjustments related to benefit changes, rollovers, and operational issues.

Cross Functional Collaboration Partner with Onboarding Managers and Solutions Managers to receive handoffs and execute technical components of new client onboarding and existing client changes.

Collaborate with Product, Engineering, and other cross functional teams to manage technical implementation work and track progress through ticketing systems.

Support plan year rollovers and system updates for existing clients in support of Client Success.

Operational Enablement & Process Improvement Maintain configuration tools, documentation, and workflows to improve consistency and scalability.

Contribute to process improvements based on retrospectives and operational learnings.

Support operational initiatives related to billing, claims resolution, and implementation process improvements.

What Success Looks Like High accuracy in client benefit and member health plan configurations.

Timely completion of eligibility files, SFTP, and benefit setup tasks in partnership with Product and Engineering teams according to SLAs.Smooth client go-lives and rollovers with minimal downstream issues and/or escalations.

Strong partnership with frontline teams through clear execution and follow-through.

About you...Experience in system configuration, operations, implementation, or system support roles.

Strong attention to detail and ability to execute complex setup requirements accurately.

Comfortable working across multiple systems, tools, and cross functional teams.

Ability to manage multiple work streams and prioritize effectively in a fast-paced environment.

Why This Role Matters Configuration Analysts ensure that what clients purchase is delivered accurately and reliably. By owning technical execution and operational readiness, this role reduces setup errors, supports scalable growth, and enables frontline teams to focus on strategic, consultative work – directly impacting client satisfaction and long-term retention.

Please note:

This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.

About Progyny:

Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.

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