Community Manager

About Immunefi Immunefi is the premier security platform for the decentralized economy. We protect billions of dollars in user funds by connecting the world's most ethical hackers with the leading blockchain protocols. We are not just a software company; we are the trust layer of Web
3. We are currently navigating an exciting chapter of "Refounding," returning to our roots of high standards, speed, and product excellence.

Location:

Remote (Global)
Time Zone Requirement:
Must overlap 4+ hours with EU Business Hours.

Own and moderate the Immunefi Discord server, ensuring it is active, well-structured, and welcoming for hackers, developers, and enthusiasts. Respond to community queries, resolve issues, and elevate feedback to relevant teams. Ensure timely communication of platform updates, new initiatives, and community-focused opportunities. Create and share engaging content tailored for the Discord community, including FAQs, tutorials, and announcements.

Own and manage Zendesk support queues, ensuring timely resolution of inbound support tickets from security researchers and platform users. Triage, prioritize, and respond to support queries with clarity and accuracy, escalating complex issues where needed. Maintain and improve support documentation, FAQs, and self‑serve resources to reduce ticket volume over time. Track and report on support metrics including response times, resolution rates, and recurring issues.

Define measurable community engagement goals and develop a strategy to execute against them. Monitor community health and engagement metrics, identifying trends and opportunities for growth. Collect feedback from security researchers and present insights to management on a regular basis.

Develop initiatives to attract new ethical hackers to the Immunefi platform. Work with marketing to promote Immunefi's programs and success stories within the Web3 security community. Recognize and celebrate community achievements, including top bug bounties and contributions.

• 1‑2 years of proven experience managing online communities in the crypto/Web3 space.
• Hands‑on experience with Discord community management, moderation, and tooling.
• Experience managing support queues, ideally with Zendesk or a similar ticketing platform.
• Strong written and verbal communication skills, with the ability to simplify complex concepts.
• Proactive mindset with excellent organizational skills and ability to prioritize effectively.
• Familiarity with analytics tools such as Looker Studio or equivalent.

• Prior experience in a cybersecurity, bug bounty, or technical community role.
• Knowledge of bug bounty programs and the broader Web3 security ecosystem.
• Creative approach to engagement for technical communities.

• 100% remote‑first work environment, flexible schedule.
• Autonomous work environment with trusting, smart, reliable team members.
• An opportunity to be building an early‑stage company in a dynamically evolving market and industry.
• An opportunity to build your own path in the company as we continue to evolve and grow.
• A global market (it’s fun to meet people from all over the world every day!).
• A chance to make impact and participate in building and securing the ecosystem for smart contracts and the future of money (we’re protecting over $100B in user funds).