Desktop Support Technician

The Deskside support member should have strong technical knowledge and hands–on experience on below technologies:

• Basic network configuration and troubleshooting (static IP, DHCP, DNS)
• Microsoft 365 Support
• Print and File share services
• Hardware Break-fix/Replacement
• Patch Management
• Application installation and troubleshooting

• Over 5 years of hands‑on experience in desktop support and end‑user computing
• Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting
• Proficient in Microsoft 365 support (Outlook, Teams, One Drive, SharePoint, Office apps)
• Strong experience with endpoint security tools like Defender for Endpoint, Crowd Strike, Bit Locker, and secure boot
• Experienced in using tools like SCCM, Intune, Workspace ONE, and Manage Engine for system management and remote support
• End‑to‑end knowledge of desktop/laptop lifecycle – from build and deployment to maintenance and decommissioning
• Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting
• Comfortable with remote support tools such as RDP, Team Viewer, Any Desk, and enterprise solutions
• Capable of documenting solutions and creating user‑friendly knowledge base articles
• Work collaboratively with IT teams to maintain a stable and efficient desktop environment
• Experienced in working in a global delivery model with strong communication, analytical, and time management skills
• Proactive, detail‑oriented, and passionate about improving end‑user experience through reliable IT support

• ITIL V4 Foundation
• Microsoft 365 Certified:
  Fundamentals - MS-90