Support Specialist

What is Landstar?

Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry's most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi‑billion dollar company.

Location: Hybrid
- Jacksonville

Schedule: Monday
- Friday, 8am-5pm first 90 days; 9am-6pm thereafter

Salary: $19.00 - $22.15 based on experience

As a Support Specialist, you'll be the first point of contact for employees seeking technical assistance, providing exceptional customer service while troubleshooting hardware, software, and system‑related issues. In this role, you'll gain hands‑on experience supporting a wide range of technologies, collaborate with IT professionals across the organization, and develop valuable technical and customer service skills in a fast‑paced environment. This is an excellent opportunity for someone looking to build a long‑term career in Information Technology with a stable company and industry.

• Serve as first point of contact for customers seeking technical assistance over the phone or email.
• Record events and problems and their resolution. Assist when able or route incidents to the appropriate area within the company for further handling.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem‑solving process.

• High School Diploma or GED required. One year certificate from college or technical school.

• Three months experience in customer support.
• Three months experience in a call center environment.
• Six months' experience using the Microsoft Suite of products.
• Helpdesk Certified Professional.

• Ability to perform duties to the standards of the job description and comply with the company's policies, practices, and procedures.
• Proven experience as a help desk technician or other customer support role.
• Data entry skills of 70 KPM.
• Good oral, written and listening communication skills.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Ability to maintain a high level of customer service in a high volume, fast‑paced work environment.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence and to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply concepts of basic algebra.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Landstar is seeking hard‑working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second‑to‑none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a…