Senior ServiceNow Business Analyst

We are seeking an experienced Service Now Senior Business Analyst to lead requirements and solution design for high-impact federal initiatives, partnering closely with government stakeholders to deliver scalable, mission-driven Service Now solutions.

• Lead the requirements lifecycle for complex Service Now initiatives—partnering with government stakeholders to elicit, analyze, and validate functional and technical needs.
• Translate strategic business goals into scalable, compliant Service Now solutions that align with federal standards and agency mission priorities.
• Own the design and documentation of end-to-end business processes, workflows, functional specs, user stories, and acceptance criteria.
• Guide system and user acceptance testing, ensuring that solutions are thoroughly validated and meet quality benchmarks.
• Act as the primary bridge between business and technical teams—reviewing solution design, ensuring alignment with requirements, and managing scope changes.
• Leverage deep knowledge of federal operations and Service Now platform capabilities to drive process improvements and solution optimization.
• Facilitate stakeholder workshops, sprint planning, and executive-level presentations to communicate system capabilities and progress clearly and effectively.

• Deep understanding of core Service Now modules (e.g., ITSM, ITOM, HRSD, Sec Ops) within federal implementations.
• Skilled at gathering, analyzing, and documenting complex business and technical requirements in government environments.
• Experience designing and improving workflows and processes to support federal agency missions and mandates.
• Strong grasp of Agile/Scrum principles as applied in federal delivery, including experience with hybrid Agile/Waterfall environments.
• Familiar with FISMA, FedRAMP, NIST, and other federal compliance frameworks that impact Service Now deployments.
• Proven ability to engage with CORs, PMs, Product Owners, and federal end-users to align goals, manage expectations, and build consensus.
• Proficient in creating test scripts, leading UAT, and validating Service Now functionality against agency requirements.
• Able to translate platform capabilities into business value for both technical teams and non-technical stakeholders.
• Experienced in producing detailed user stories, acceptance criteria, process flows, and training materials for federal audiences.
• Comfortable leading requirements workshops, status meetings, and executive-level briefings in a government setting.
• Understands the importance of data handling, role-based access controls, and operational security in federal systems.
• Works effectively within multi-vendor, cross-functional teams in high-stakes government delivery environments.
• Driven to identify inefficiencies and recommend process and platform optimizations for mission outcomes.
• Experienced with Jira, Confluence, Service Now Studio, and federal collaboration tools (e.g., MS Teams, SharePoint).

• US Citizen;
  Active Public Trust clearance or the ability to obtain one.
• Minimum 5 years of business analysis experience, preferably in a government or federal consulting environment.
• Hands‑on experience with Service Now, including familiarity with common modules and functionality.
• Proficiency in developing business process documentation using Microsoft Visio or similar tools.
• Experience translating business needs into detailed technical requirements.
• Familiarity with the Software Development Life Cycle (SDLC) and ITSM best practices.

• 15 PTO days
• 11 paid holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short Term and Long Term Disability coverage with 100% premium support
• 401k Program with Bravium matching 100% of up to 4% of salary
• Training Program
• Employee Assistance Program
• Maternity Leave
• Paternity Leave
• Annual performance bonuses
• Referral bonus
• Flexible work arrangements
• Access to robust training and professional development program
• Employee Assistance Program (EAP) for mental health and wellness support

Bravium Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.