KYC Modernization Execution Office Business Analyst

The KYC Modernization initiative is a multi-year, enterprise-wide program to transform our global KYC processes by implementing a new core platform (Fenergo). As we pivot to a more data-driven execution model, we are seeking a highly analytical and proactive Senior Data Analyst to join our Execution Office.

This is not a passive reporting role. You will be the analytical engine of our daily War Room, responsible for interrogating our delivery data, identifying the root causes of delays, and providing the actionable recommendations that allow the Initiative Manager and senior leadership to make faster, smarter decisions.

Your primary mission is to replace narrative-based status updates with data-driven insights, transforming our Jira and Zephyr data from a complex repository into a clear, predictive tool for managing execution.

• Analyze and define business requirements for regulatory reporting initiatives, internal audit findings remediation, and other control-related enhancements.
• Collaborate with Operations, Business, Technology, and Control functions (e.g., Compliance, Risk, Internal Audit) to translate complex regulatory requirements and audit observations into clear, actionable business and functional specifications.
• Facilitate the resolution of complex issues identified through internal audits or regulatory reviews, working with stakeholders to identify root causes and design effective controls and processes.
• Develop and maintain documentation for regulatory reporting processes, issue resolution frameworks, and internal control procedures, ensuring accuracy and adherence to standards.
• Provide detailed analysis of data and systems to support regulatory reporting requirements, ensuring data integrity and consistency.
• Communicate status updates, potential risks, and identified issues related to regulatory reporting or internal audit remediation activities to relevant stakeholders and leadership.
• Assists with business case development, conducts gap analysis, and performs feasibility studies to ensure proposed solutions align with long-term benefits for regulatory and control objectives.
• Implements advanced strategies for gathering, reviewing, and analyzing data and process requirements, especially concerning compliance and control.
• Meets with end-users and subject matter experts to understand business needs, elicit and document requirements, conduct walk-throughs, and obtain necessary approvals for solutions.
• Reviews Functional Specifications against Business Requirements to ensure Technology solutions effectively address end-user needs and regulatory expectations.
• Prioritizes requirements based on regulatory mandates, business criticality, and strategic objectives, and supports the creation of conceptual prototypes and mock-ups for proposed solutions.
• Partners with Technology, Product, and Operations teams to prioritize the implementation of analytical tools and system enhancements that support regulatory reporting and issue resolution.
• Applies and master’s strategic business process modeling, traceability, and quality management techniques in the context of regulatory and control processes.
• Applies best practices for effective communication and problem-solving within a complex regulatory landscape.
• Collaborates with Technology and other teams on risk assessment and mitigation plans pertaining to solutions designed for regulatory and audit issues.
• Prepares analysis and summaries for post-implementation reviews, captures lessons learned, and conducts continuous process improvement reviews specifically for regulatory reporting and control processes.
• Possesses a deep understanding of the banking environment, including complex compliance and regulatory requirements.
• Works effectively with regional and global teams to implement best standards and practices across different jurisdictions.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding…