Senior Customer Success Engineer- Public Sector

Overview

As a Customer Success Engineer, you'll help customers get measurable value from Git Lab after the sale by providing technical product expertise and best‑practice guidance. You’ll be part of the Customer Success Engineer team that delivers Git Lab’s On‑Demand Success Tier through webinars, hands‑on labs, office hours, and on‑demand engagements.

• Engage with customers via Zoom calls and email as a technical consultant during the post‑sales journey, providing product, solution, and best‑practice guidance.
• Partner with Customer Success Managers to go deep on Git Lab use case implementation (for example: source code management, continuous integration, continuous delivery, Dev Sec Ops , and Agile Planning).
• Deliver practical, customer‑specific enablement through webinars, hands‑on labs, office hours, and on‑demand engagements in a pooled support model (not dedicated to a single account).
• Provide technical and architectural guidance that helps customers adopt Git Lab capabilities and connect technical decisions to the outcomes they care about.
• Align with Account Executives and Renewals Managers to share customer‑facing subject‑matter expertise that supports customer business objectives.
• Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross‑functional partners.
• Build and maintain specialty competency in one or more technologies aligned to Git Lab’s market focus through training, certification, and creating working examples for internal and customer use.
• Contribute to customer‑facing learning resources, including Git Lab documentation, You Tube content, and enablement programs such as the Digital Journey.

• Experience supporting one or more Git Lab use cases (source code management, continuous integration, continuous delivery, Dev Sec Ops , or Agile Planning) and enabling customers with practical, in‑depth guidance.
• Proficiency with Dev Sec Ops  tools or adjacent highly technical tooling, with the ability to translate tool capabilities into customer outcomes.
• Technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs.
• Ability to communicate complex technical and organizational topics clearly in writing and live settings (Zoom calls, workshops, and presentations).
• Experience operating as a trusted technical advisor to customer and business stakeholders in a post‑sales environment.
• Strong time‑management and prioritization skills, including the ability to juggle multiple customer engagements and cross‑functional requests in a pooled model.
• Continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or creation of reusable examples; we welcome transferable experience from related roles and backgrounds.

The Customer Success Engineer role sits within our Public Sector Customer Success team, which partners with United States government and public sector organizations to help them realize ongoing value from the Git Lab platform. We own the post‑sales relationship, driving adoption, retention, and growth by aligning Git Lab capabilities to each customer’s mission, enabling them on Dev Sec Ops  best practices, and coordinating cross‑functionally with Sales, Support, Product Management, Engineering, and Professional Services.

Our team members work in an all‑remote, distributed environment and collaborate asynchronously across time zones, using Git Lab's tools and processes to stay aligned while we tackle opportunities such as expanding use cases, improving customer return on investment, and simplifying engagement with the broader Git Lab ecosystem.

• Benefits to support your health, finances, and well‑being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support

United States Salary Range: $113,000-$191,000 USD

Git Lab is proud to be an equal opportunity workplace and is an affirmative action employer. Git…