Implementation Coordinator

What You’ll Do

As an Implementation Coordinator, you’ll support the post‑sale onboarding experience for Humanly’s enterprise and mid‑market customers. You’ll work alongside Implementation Managers to keep projects organized, on track, and moving toward go‑live—owning the details that make implementations feel smooth and predictable. You’re a strong communicator, highly organized, and energized by helping customers and internal teams coordinate effectively.

• Support end-to-end implementations from kickoff through go‑live by coordinating tasks, timelines, and stakeholders

• Schedule and help facilitate discovery sessions, working sessions, trainings, and status updates

• Maintain implementation project plans, ensuring milestones, dependencies, and next steps are clearly documented

• Track action items and follow‑ups so nothing falls through the cracks

• Support the team by configuring Humanly’s platform (AI Recruiter, AI Interviewer, Talent CRM, ATS integrations) to match customer workflows, under guidance from Implementation Managers

• Support integration setup activities (ATS/HRIS/job boards) by following documented steps, collecting required inputs, and validating readiness

• Help validate field mappings and data flows by organizing customer requirements and coordinating testing steps

• Escalate and document issues clearly when something isn’t working as expected

• Provide clear, friendly customer communication about schedules, next steps, and required information

• Prepare meeting agendas, capture notes, and document configuration decisions and handoff details for Customer Success

• Partner closely with Implementation Managers, Customer Success, and (when needed) Product/Engineering to keep customers moving forward

• Contribute to improving internal implementation playbooks, templates, and documentation as the team scales

• Strong organizational and project tracking skills; you enjoy keeping plans and details clean and current

• Experience at a tech company or other sophisticated work environment (Internship OK)

• Comfortable working with technical concepts (integrations, data mapping, workflows) even if you’re not the person building everything

• Excellent written and verbal communication; you can keep customers informed without creating confusion

• Able to manage multiple projects at once with competing priorities

• Comfortable working in a fast‑moving, early‑stage environment where processes are still being built

• Available to work onsite at our Bellevue, WA headquarters 4 days per week

• A genuine passion for helping customers achieve success

• 1+ years of experience in customer operations, implementation coordination, project coordination, or customer success (SaaS preferred)

• Exposure to HR tech (ATS, HRIS, HCM) such as UKG, ADP, Workday, Greenhouse, Lever, iCIMS, or similar

• Experience supporting integrations, field mapping, or implementation checklists

• Background working with high‑volume or frontline hiring environments (retail, QSR, healthcare, logistics)

• Experience in a startup or scale‑up environment where you’ve helped build process and documentation

• Ramp on Humanly’s platform, integrations, and implementation methodology. Shadow active implementations and build relationships with CS, product, and engineering. :
  Days 1–30

• Support 2–3 active client implementations under guidance. Run meeting logistics, keep plans updated, and begin handling customer coordination independently. :
  Days 31–60

• Support a broader implementation portfolio with confidence—driving timelines forward, keeping stakeholders aligned, and helping customers go live smoothly with minimal escalations. :
  Days 61–90

• Base salary range commensurate with experience

• Equity participation in a high‑growth AI company

• Health, dental, and vision coverage

• Unlimited PTO

• Access to a product you can actually be proud to implement

_ This position is open to candidates located in the following states only:
Illinois, Florida, Georgia, South Carolina, Texas, Alabama, Wisconsin, and Maine. Candidates residing outside of these states will not be considered at this time. This is a fully remote role; all work must be performed from within one of the eligible states listed above. _

• Collaborate with a diverse and passionate team dedicated to transforming the hiring landscape

• Competitive compensation + equity

• Company sponsored medical, dental, and vision plans for employees

• Learning & development stipend

• Wellness stipend

• 401(k) program

• 12 weeks fully paid parental leave

• Flexible PTO

• Recognition programs and prizes

• Company retreats and team building events

$60K – $65K Offers Equity