Boomi Technical Leader

Role:
Boomi Technical Leader

Location:

Gurugram/Remote

Experience:

10+ Years

• Support and maintain Boomi platform to facilitate data exchange has handled a team of developers or support.
• Can guide the team for various Technical RCAs.
• Strong knowledge of Design for various document types using Boomi so that P1 and P2 tickets can be handled.
• Comprehensive understanding of EDI processes, mappings, and system configurations to resolve products tickets under the SLA.
• Have worked earlier in Support teams for L1 and L2 with ITSM tools.
• Assignment to other resolver groups (upstream and downstream) in case of non-boomi issues.
• Assignment to L3 with complete Diagnosis in case changes are required in boomi applications.
• Review and maintenance of execution logs, error logs, and system logs to identify trends and prevent incidents.
• SOP and Knowledge Management.
• Root Cause Analysis to ensure proactive/corrective actions.
• Daily/weekly system health checks.
• Can work in shifts for L1+ and L2 support 24
  * 5 and on call weekend support for P1 & P2.

• Bachelors degree in computer science, Information Technology or a related field.
• Minimum of 10+ of experience working with Boomi
• Hands-on experience in Boomi and configuration.
• Boomi Developer certification or relevant training.
• Knowledge of supply chain processes and logistics operations.