Legal Operations and Contracts Manager

Job Title

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

• Serve as a key point of contact and subject matter resource for internal stakeholders regarding legal processes, systems, and operational workflows, providing guidance and training to legal team members on department systems and best practices.
• Support and coordinate cross-functional initiatives involving Legal, Compliance, Procurement, IT, and other business partners, effectively influencing stakeholders at all levels of the organization.
• Support attorneys with complex document management, project coordination, and operational initiatives, serving as a trusted operational partner across multiple legal practice areas.

• Serve as a primary resource for internal stakeholders on contract-related processes, templates, and repository governance, ensuring timely and accurate responses to inquiries regarding contractual terms and obligations.
• Maintain matter management systems, legal records, and department tracking tools to ensure visibility into deadlines and workflow metrics that support seamless legal service delivery.
• Design and implement standardized processes and dashboards that improve operational effectiveness and decision-making across the Legal Department, enabling business partners to move with speed and confidence.
• Partner with Legal, IT, Compliance, and business stakeholders to implement system enhancements that improve the quality and responsiveness of legal services across the organization.

• Evaluate opportunities to leverage automation and AI tools to modernize legal service delivery, streamline contract lifecycle management, and improve operational efficiency across legal workflows.
• Analyze contract volume, cycle times, and process trends to recommend improvements that increase throughput, reduce friction, and mitigate risk.
• Assess legal workflows across contracts, litigation, compliance, and regulatory functions to identify inefficiencies and design scalable, technology-enabled solutions.
• Develop and execute system governance, user training, and adoption strategies that embed new tools and ways of working into the Legal team's daily operations.

• Manage the end-to-end contract lifecycle process, including intake, review routing, approvals, execution, repository management, and post-execution governance, exercising sound judgment across all stages.
• Manage the intake, triage, prioritization, routing, and tracking of legal requests across the department, determining appropriate workflows and escalation paths with minimal direction.
• Administer and maintain the legal team's technology platforms, defining governance standards and proactively recommending enhancements that improve legal service delivery.
• Identify continuous improvement opportunities within established workflows and lead change management efforts related to legal operations and technology implementation.

We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

Required Qualifications:

• 4-6 years of experience in legal operations, contract management, compliance, litigation support, or related legal functions, with demonstrated success managing complex processes and cross-functional initiatives.
• Strong understanding of contract lifecycle management, legal workflows, and legal technology platforms, with hands-on experience in CLM platforms, matter management tools, e-signature systems, and document management solutions.
• Familiarity with AI tools and their application to legal operations and contract management processes, with experience implementing workflow automation,…